Kayla Mcknight
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
3
3
years of professional experience
2016
2016
years of post-secondary education
Work History
Shift Leader
Hardees Resturant
Roanoke
10.2025 - Current
- Supervised team members during busy shifts to ensure efficient service.
- Trained new employees on food safety and customer service standards.
- Managed inventory levels to maintain stock of essential supplies.
Shift Leader
Wendys
Roanoke
11.2022 - 10.2025
- Supervised team members during busy shifts to ensure efficient service.
- Trained new employees on food safety and customer service standards.
- Managed inventory levels to maintain stock of essential supplies.
- Coordinated staff schedules to optimize coverage during peak hours.
- Assisted in resolving customer complaints promptly and effectively.
- Conducted regular quality checks on food preparation and presentation.
- Facilitated team meetings to discuss performance and improve workflows.
- Enforced health and safety regulations in the restaurant environment.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Upheld company standards and compliance requirements for operations.
- Adhered to all health code regulations while preparing food items for customers.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Assisted general manager with operations game plan and company initiatives implementation.
- Managed daily workflow and scheduled staff for adequate coverage.
- Scheduled team members for shifts based on business needs and customer demand.
- Evaluated employee performance, delivering individualized feedback and praise.
Education
William Fleming High School
Roanoke, VASkills
- Staff supervision
- Inventory management
- Food safety compliance
- Customer service
Timeline
Shift Leader
Hardees Resturant
10.2025 - Current
Shift Leader
Wendys
11.2022 - 10.2025
William Fleming High School