Kayla McLeod
Forked River,NJ
Summary
Proven track record in enhancing customer satisfaction and loyalty, notably at Home Depot, by leveraging exceptional customer service and cash handling skills. Recognized for outstanding professionalism and courtesy, consistently maintaining high accuracy levels in transactions. Achieved Cashier of the Month for exceptional performance, underscoring a commitment to excellence and reliability.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
Work History
Cashier
Home Depot
04.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Answered questions about store policies and addressed customer concerns.
- Earned Cashier of the Month in August before Seasonal Leave.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
General Staff Member
Lacey Township Recreation Department
04.2023 - Current
- Improved team collaboration by actively participating in staff meetings and offering constructive feedback.
- Maintained a clean, organized, and welcoming environment for both customers and coworkers through regular cleaning duties and attention to detail.
- Developed strong rapport with customers, fostering loyalty through attentive service and personalized interactions.
- Adapted to multiple environments and participated in the successful execution of several town events.
- Responsible for child supervision and safety on the water.
- Summer job only, does not operate during other seasons.
Scooper
Mrs. Walker's Homemade Ice Cream
04.2023 - 03.2024
- Handled high-pressure situations during peak hours by remaining calm and efficient in fulfilling customer orders.
- Promoted a positive atmosphere by engaging with customers and providing cheerful service.
- Ensured optimal product quality by consistently checking inventory and removing expired items.
- Increased sales through upselling additional toppings and menu items to customers.
- Sustained store''s visual appeal by regularly organizing display cases and making sure all signage was updated accordingly.
- Mastered the art of scoop sizing, delivering consistent portions each time for maximum customer satisfaction.
- Aided in inventory management, stocking supplies as needed to maintain sufficient stock levels during shifts.
- Implemented proper food safety practices when handling ice cream products to ensure the highest level of hygiene standards were maintained.
- Demonstrated attention to detail when preparing orders, ensuring accuracy and consistency in presentation.
- Bolstered store reputation through friendly interactions with customers and active listening to their preferences or concerns.
Education
Lacey Township High School
Lanoka Harbor, NJ 09.2020 - 06.2024
Some College (No Degree) - Psychology And German
Montclair State University
Montclair, NJ 09.2024 - 05.2028
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Reliability and punctuality
- Written and verbal communication
- Organizational abilities
- Professionalism and Courtesy
Languages
English
Native or Bilingual
German
Professional Working
French
Elementary
Timeline
Some College (No Degree) - Psychology And German
Montclair State University
09.2024 - 05.2028
Cashier
Home Depot
04.2024 - Current
General Staff Member
Lacey Township Recreation Department
04.2023 - Current
Scooper
Mrs. Walker's Homemade Ice Cream
04.2023 - 03.2024
Lacey Township High School
09.2020 - 06.2024
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