Kayla Mendez

Walgreens

04.2018 - Current

Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
Analyzed data on dispensing errors to identify trends, leading to the implementation of targeted strategies for error reduction.
Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
Trained pharmacy interns and newly hired pharmacy technicians.
Collaborated with store manager to maintain daily operations.

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