Kayla Miller
Washington
Summary
People-driven professional with hands-on experience supporting residents, patients, and students in fast-paced environments. Known for creating positive experiences, staying organized under pressure, and handling both front-facing and behind-the-scenes responsibilities with care and accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Community Life Assistant
The Landing Alexandria
Alexandria, VA
10.2025 - Current
- Facilitated residents' daily needs by providing mobility support, personalized services, and transportation.
- Oversaw front desk activities to enhance visitor experience. Managed incoming communications to ensure timely responses. Maintained comprehensive records to support operational efficiency.
- Engaged with staff to resolve resident issues, fostering a safe and welcoming community environment.
Paratransit Driver
APAS, LLC
Washington, DC
09.2023 - 10.2025
- Ensured timely and safe transportation for students with disabilities.
- Conducted pre-trip inspections to maintain vehicle safety and compliance.
- Assisted students with boarding and disembarking, providing excellent customer service.
Insurance Verification Specialist
Smiles of Bethesda
Bethesda, MD
08.2022 - 09.2023
- Verified insurance eligibility and benefits for patient appointments, ensuring accurate coverage information.
- Assisted healthcare providers in identifying and correcting patient insurance discrepancies. Facilitated collection of copays from patients.
- Monitored updates to insurance policies and communicated changes to relevant staff members promptly.
Patient Coordinator
Pine Dentistry and Braces
Washington, DC
04.2018 - 08.2022
- Oversaw front desk operations to enhance patient experience. Welcomed patients and addressed inquiries. Managed call flow and ensured accurate record-keeping.
- Assisted patients with copay collection and verified insurance benefits. Communicated financial responsibilities to patients clearly.
- Managed interactions with clinical staff and insurance providers, focusing on efficient patient flow and superior patient experience.
Education
High School Diploma -
Dr. Henry A. Wise Jr. High School
Upper Marlboro, MD05-2015
Skills
- Customer service expertise
- Administrative & Front Desk Operations
- Insurance Verification & Billing
- Transportation & Safety Protocols
- Time Management & Record Keeping
- Effective communication
Certification
- First Aid/CPR Certified
Timeline
Community Life Assistant
The Landing Alexandria
10.2025 - Current
Paratransit Driver
APAS, LLC
09.2023 - 10.2025
Insurance Verification Specialist
Smiles of Bethesda
08.2022 - 09.2023
Patient Coordinator
Pine Dentistry and Braces
04.2018 - 08.2022
High School Diploma -
Dr. Henry A. Wise Jr. High School