Kayla Miller
Standish,USA
Summary
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Plastic and Hand Surgical Associates
Standish, ME
11.2025 - Current
- Assist in patient intake procedures, enhancing overall patient experience and satisfaction.
- Check patient insurance cards, demographics, and health history to keep information current.
- Help patients complete necessary medical forms and documentation.
- Maintain strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Enhance patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assist healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contribute to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Keep waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Facilitate effective communication between patients, and medical staff to ensure seamless coordination of care.
- Collect any monies that is due at the time of service. Ie: Copays, self-pay, pre-payment, injectables
- Run daily financial reports, calculate and make sure funds match previous day.
- Prepare Superbills, Identifying any forms that are needed to be completed, Identify if any money is to be collected at the time of service. Document accordingly.
- Scan forms and label. Ie: Superbills, Pre-Op packets, FMLA, Quotes
- Pre-pare Occupational Therapy DME/Proof of Delivery forms
- Provide patients with Authorization to Release PHI
- Confirm Authorization is completed correctly
- Correspond with Medical records
Schedule Manager/ Receptionist
Texas State Optical
Houston, TX
01.2015 - 09.2024
- Greet patient, answer all questions regarding the clinic policies and procedures
- Schedule appointments, optimize patient satisfaction, provider time and exam room utilization
- Manage high volume multi-line answer service, direct calls to appropriate departments and personnel
- Maintain patient accounts, obtaining, recording, updating personal and financial information
- Sound knowledge in verification of insurance benefits
- Assist patient in getting to the appropriate medical and technical staff
- Familiarity with data processing, Insurance Billing, Billing Collections, Authorizations, Co-Payments
- In-depth knowledge of Medical Terminology
- Manage flow of Patient Visit in Office
- Monitor all confidential information in accordance with HIPAA privacy regulations
Education
High school or equivalent -
Klein Oak High School
Spring, TX05-2002
Skills
- Typing
- Excel
- HIPAA
- Payment collection
- Workflow optimization
- Paperwork coordination
- Billing support
- Microsoft Outlook
- Data Entry
- Communication skills
- Administrative experience
- Attention to detail
- Multi-Line Phone System
- Intake
- Insurance Verification
- Word
- Medical Records
- Phone etiquette
- Appointment scheduling
- Medical administrative support
- Filing
Certification
- Non-CDL Class C
- CPR Certification
- ServSafe
- Food Handler Certification
- Driver's License
Timeline
Medical Receptionist
Plastic and Hand Surgical Associates
11.2025 - Current
Schedule Manager/ Receptionist
Texas State Optical
01.2015 - 09.2024
High school or equivalent -
Klein Oak High School