Kayla Moonsammy
McDonough,GA
Summary
Dynamic Pro Services Specialist at Lowe's with a proven track record in customer service and problem-solving. Expertly managed bulk orders and built strong contractor relationships, enhancing repeat business. Recognized for attention to detail and effective communication, ensuring timely project deliveries and high customer satisfaction.
Overview
4
4
years of professional experience
Work History
Pro Services Specialist
Lowes Home Improvment
McDonough, GA
05.2025 - Current
- Assisted Pro customers and contractors with bulk purchases, special orders, and project materials
- Built and maintained strong relationships with contractors to support repeat business
- Prepared quotes, processed orders, and coordinated deliveries to meet job-site timelines
- Provided support across multiple departments to meet contractor needs
- Handled high-volume and large-scale transactions accurately
- Resolved order, inventory, and delivery issues efficiently
Panera Bread
Orlando, Florida
06.2022 - Current
- Wiped down tables and equipment, swept and refilled stock
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift
- Packed fast food products in approved containers, cups and bags
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
- Drove team success by quickly completing assigned tasks
- Demonstrated proper food safety practices by accurately completing quality control checklist
- Organized and restocked supplies to support operations and team productivity
- Stocked shelves and cases with new or transferred items
Cashier
OfficeMax
Orlando, FL
01.2023 - 07.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
Cashier
Walmart
Lawrenceville, GA
12.2022 - 06.2024
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Publix
Orlando, Florida
09.2021 - 01.2022
- Packed purchased items in shopping bags appropriately to avoid bag breaks and spills
- Greeted customers to build rapport and increase customer satisfaction
- Answered customer questions regarding products and store services
- Loaded packages and bags into shopping carts and transferred goods to customer vehicles
- Returned unwanted merchandise to appropriate store shelves
- Stocked shelves when needed and notated shortages
- Assisted customers with unloading purchases onto conveyor belt at checkout
Education
Some College (No Degree) - Pediatric Nursing
Georgia Gwinnett College
Lawrenceville, GAHigh School Diploma - undefined
Colonial High School
Orlando, FL05.2024
Skills
- Customer Service
- verbal communication skills
- healthcare knowledge
- Teamwork and Collaboration
- Problem-Solving
- Flexible and Adaptable
- Social with Customers and Staff
- Honest and Ethical
- Attention to Detail
- Independence and Initiative
- Self-Directed
- Training & Development
- Excellent Communication
- Organization
Accomplishments
HOPE Scholarship 2024
Timeline
Pro Services Specialist
Lowes Home Improvment
05.2025 - Current
Cashier
OfficeMax
01.2023 - 07.2024
Cashier
Walmart
12.2022 - 06.2024
Panera Bread
06.2022 - Current
Publix
09.2021 - 01.2022
Some College (No Degree) - Pediatric Nursing
Georgia Gwinnett College
High School Diploma - undefined
Colonial High School