Work History
Overview
Summary
Timeline
Skills
Education
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Kayla Morales

Kayla Morales

Brentwood,NY

Work History

Front desk medical receptionist

Stony Brook Medicine
Lake Grove , Ny
10.2025 - Current
  • Helped patients complete necessary medical forms and documentation.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Completed clerical duties and tasks for clinic administration.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Transcribed phone messages and relayed to appropriate personnel.

Medical Receptionist

Island Foot and Ankle
Amityville , NY
07.2020 - 09.2025
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Assisted with filing of medical records and documents, maintaining accurate electronic data.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Entered insurance, chief complaints, demographics and health history into patient charts.

Overview

6
6
years of professional experience

Summary

Efficient Medical Receptionist with 5+ years experience in managing patient appointments, handling patient inquiries, and maintaining electronic health records. Strengths include strong organizational abilities, exceptional communication skills, and familiarity with medical terms. Proven record of streamlining office operations for efficiency and improving patient satisfaction by providing great customer service.

Timeline

Front desk medical receptionist

Stony Brook Medicine
10.2025 - Current

Medical Receptionist

Island Foot and Ankle
07.2020 - 09.2025

High School Diploma -

Brentwood High School

Skills

  • Bilingual
  • Referral Verification
  • Front Desk Operations
  • Telephone Etiquette
  • Patient Scheduling
  • Check-in management
  • Office administration
  • Mail management
  • HIPAA compliance

Education

High School Diploma -

Brentwood High School
Brentwood
06-2020

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Kayla Morales