Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kayla Newsome

Newton,NC

Summary

Sharp and energetic Customer Service associate equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting staff and customers and identifying opportunities for improvement. Known for achieving distinguished rapport with clientele, consistently surpassing guests expectations, and streamlining duties and responsibilities wherever possible. Looking for a new role where hard work and dedication will be highly valued.

Overview

9
9
years of professional experience

Work History

Office Manager

Newsome Tire Service
Newton, NC
03.2015 - Current
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Delegated work to staff, setting priorities and goals.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Reviewed completed work to verify consistency, quality and conformance.

WAITRESS

HEN AND EGG
01.2021 - Current
  • Provided excellent customer service, greeted customers, answered questions and recommended specials to increase profits.
  • Organized take-out orders efficiently according to customer requests.
  • Ensure guest satisfaction via impressive memory of names, preferences, and details to maximize customers experience.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.

LEAD BARTENDER

MAS AMOR CANTINA
01.2021 - 01.2022
  • Supervised other staff members in order to ensure tasks were completed correctly and efficiently.
  • Mixed and prepared cocktails according to company standards. recommended specials, and replenished beverages and inventory as needed.
  • Fostered strong relationships with frequent guests and generated repeat and referral business for restaurant.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Developed drink menus using seasonal ingredients, new products or specialties of the house.
  • Trained new bartenders on proper pouring techniques, responsible alcohol service policies and legal requirements regarding alcohol sales and service.
  • Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.

BARTENDER

NOVEL TAPROOM
02.2020 - 05.2021
  • Exhibited excellent client relations skills by anticipating needs, establishing rapport, and catering to all requests.
  • Poured and served beer wine for customers in a popular, high-volume environment.
  • Coordinated payments, interacted with guests and provided friendly and courteous customer service.
  • Developed extensive knowledge of draft breweries local and afar.
  • Resolved customer complaints in a professional manner.
  • Developed good working relationships with fellow employees through effective communication.

Education

ASSOCIATE OF THE ARTS -

Connecticut School of Broadcasting
01.2022

High School Diploma -

Newton-Conover High School
Newton, NC
06.2011

Skills

  • Outstanding Customer Service
  • Office Management
  • Scheduling and Calendar Management
  • Human Resources
  • Sales and Marketing
  • Organizational Ability
  • Inventory Control
  • Service-Oriented Mindset
  • Engaging Personality
  • Suggestive Selling
  • Complex Problem-Solving

References

  • THOMAS MALARANEE, NEWSOME TIRE, (828) 308 - 8394
  • JEFF ALLEN, NOVEL TAPROOM, (704) 576 - 0603
  • MELISSA SCHROGER, MAS AMOR CANTINA, (828) 455 - 9984
  • LAMIA CAUSBY, HEN & EGG, (828) 994 - 4159

Timeline

WAITRESS

HEN AND EGG
01.2021 - Current

LEAD BARTENDER

MAS AMOR CANTINA
01.2021 - 01.2022

BARTENDER

NOVEL TAPROOM
02.2020 - 05.2021

Office Manager

Newsome Tire Service
03.2015 - Current

ASSOCIATE OF THE ARTS -

Connecticut School of Broadcasting

High School Diploma -

Newton-Conover High School

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