Kayla Nguyen
Kent,WA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
3
3
years of professional experience
Work History
Sales Associate
Charlotte Russe
Tukwila, WA
05.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for the sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Enhanced team productivity by fostering a positive work environment and providing support to co-workers as needed.
Sales Associate
Zumiez
Kent, WA
03.2023 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds under store policy.
- Prepared merchandise for the sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with my team to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building a strong relationship with customers and recommending appropriate products based on their needs.
Detailing Assistant
NuLook Auto Spa
Renton, WA
01.2021 - 03.2022
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
High School Diploma -
Kentlake High School
Kent, WA06.2025
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Goal-Oriented
- Money Handling
- Cash Register Operation
- Merchandise Display
- Exceptional customer service
- Relationship Building
Timeline
Sales Associate
Charlotte Russe
05.2023 - Current
Sales Associate
Zumiez
03.2023 - 10.2023
Detailing Assistant
NuLook Auto Spa
01.2021 - 03.2022
High School Diploma -
Kentlake High School