Kayla Orgeron
Thibodaux,LA
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server
Spahr's Seafood Restaurant
Des Allemands, LA
04.2024 - 09.2024
- Explained menu items, describing ingredients and cooking methods upon request.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Stayed informed about daily specials, new menu items, promotions.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Trained new employees on restaurant procedures and plating techniques.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Informed customers of daily specials and signature menu items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Server
Kyoto Japanese Steakhouse-harrisonburg
Raceland, LA
05.2023 - 09.2024
- Explained menu items, describing ingredients and cooking methods upon request.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Monitored dining room for cleanliness and proper set-up at all times.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
Server
El Paso Mexican Grille
Raceland, LA
09.2023 - 04.2024
- Ensured that each guest was served courteously, quickly, and efficiently.
- Implemented feedback from customers to improve service quality and menu offerings.
- Stocked service areas with supplies during slow periods.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
Bachelor of Science - Nursing
Nicholls State University
Thibodaux, LA05-2028
Skills
- Order delivery practices
- Daily specials memorization
- Team member support
- Table resetting
- Food inspection
- Hostess support
- Item promotion
- Check payment processing
- Beverage preparation
Certification
- Louisiana's Responsible Vendor Permit
Timeline
Server
Spahr's Seafood Restaurant
04.2024 - 09.2024
Server
El Paso Mexican Grille
09.2023 - 04.2024
Server
Kyoto Japanese Steakhouse-harrisonburg
05.2023 - 09.2024
Bachelor of Science - Nursing
Nicholls State University
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