Kayla Orozco
Stars Drive-In
Raymondville,TX
2
years of professional experience
Work History
Car Hopper
2 Years 5 Months- Maximized productivity during downtime by assisting in cleaning tasks, restocking supplies, or supporting teammates as needed.
- Promoted a safe work environment by adhering to proper food safety guidelines during all aspects of order fulfillment process.
- Safeguarded company assets through diligent cash handling and accurate end-of-shift reconciliations.
- Increased efficiency in order processing by quickly and accurately entering orders into the point of sale system.
- Enhanced customer satisfaction by providing timely and accurate order delivery to vehicles.
- Demonstrated adaptability, adjusting work pace according to fluctuating business levels throughout shifts.
- Assisted in training new car hoppers, sharing best practices for efficient service and effective communication.
- Evaluated drive-in area regularly for potential hazards or maintenance needs, reporting concerns immediately to management.
- Resolved customer concerns promptly, escalating issues to management when necessary for swift resolution.
- Maintained updated knowledge of menu offerings and daily specials, effectively answering customer inquiries on ingredients or preparation methods.
- Backed up servers by setting up trays and completing some food deliveries.
- Brewed coffee and tea and changed out drink station syrups.
- Documented customer orders and conveyed special requests to kitchen staff.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Completed milkshakes and ice cream desserts for customers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
- Answered guest questions and promoted special products.
Education
- Licensed Vocational Nursing
High School Diploma
Skills
Quick learner
Cleanliness
Organization
Memory retention
Friendly attitude
Excellent customer service
Fast and efficient
Willing to learn
Good communication
Car-side service
Teamwork and collaboration
Fast food customer service
Works Well Under Pressure
Languages
Spanish
Professional Working
Timeline
Car Hopper
Stars Drive-In
05.2024 - CurrentRead More
Texas State Technical College
from Licensed Vocational Nursing
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San Perlita High School
High School Diploma
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