Kayla Ortiz

Achieved efficient route management by coordinating schedules based on daily demand. Enhanced team operations by effectively managing inbound calls and resolving customer inquiries. Streamlined office processes through organized delivery tracking, timely email responses, accurate filing, and efficient payment handling.

• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Developed strong working relationships with team members, fostering a positive work environment.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Improved office efficiency with diligent management of appointment scheduling and calendar coordination.

The responsibilities of Front Desk at a Primary care Pediatrics office consisted of managing patient check-in and check-out, scheduling patients, maintaining accurate medical records, verifying insurance. It is also very important you provide compassionate, family-centered service.

• Facilitated communication between patients, providers, and insurance companies to resolve inquiries.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

As Front Desk in a fast pace setting such as an urgent care it is important you work with urgency as well as efficacy. Skilled in answering high-volume calls, registering patients, and verifying insurance, if needed collecting co-pays and EOD cash handling.

• Assisted in maintaining electronic health records, enhancing data accuracy and accessibility.
• Coordinated insurance verification processes, ensuring accurate billing and coverage information.
• Managed patient scheduling and appointments to optimize clinic workflow efficiency.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Adhered to strict HIPAA guidelines to protect patient privacy.

As Front Desk Receptionist with Happy Jack Moving I served as first point of contact for costumers. I was was responsible for handling calls, scheduling customer moves, coordinating employee assignments, providing job quotes, and creating weekly schedules for moving crews. This position required a candidate who is organized, customer focused, and able to multi task with efficiency.

• Managed patient check-in and check-out processes, ensuring efficient flow of appointments.
• Coordinated scheduling and handled multi-line phone systems for optimal customer service.
• Assisted in training new staff on front desk protocols and office procedures.