Kayla Ortuño
Fresno,CA
Summary
Diligent and responsible candidate with excellent history of running accurate registers, keeping merchandise stocked and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. .
Overview
2
2
years of professional experience
Work History
Leasing Consultant
Sycamore Ridge Apartments
2023.05 - 2024.04
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
- Collected rent and tracked resident payments and information in computer system.
- Greeted clients, showed apartments, and prepared leases.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
Retail Cashier
Hobby Lobby
2021.11 - 2023.05
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Trained new employees on company policies, register operations, and effective communication techniques with customers.
- Displayed adaptability when faced with unexpected challenges, working closely with colleagues to maintain smooth operations during busy shifts .
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
Clovis East High School
Clovis, CA05.2022
Skills
- Customer Service
- Bilingual
- Building rapport
- Training and mentoring
- Phone and Email Etiquette
- Lease writing
- Property Tours
- Clear Communication
- Customer Assistance
- Honest and Dependable
- Team Collaboration
Timeline
Leasing Consultant
Sycamore Ridge Apartments
2023.05 - 2024.04
Retail Cashier
Hobby Lobby
2021.11 - 2023.05
High School Diploma -
Clovis East High School
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