KAYLA PALAGRUTI
Tacoma
Summary
Versatile professional blending expertise in interior design with retail management skills. Specializes in visual merchandising and customer relationship management, creating impactful design solutions that drive sales and elevate customer satisfaction.
Overview
18
18
years of professional experience
Work History
Sales Lead
Soma Intimates
Bellevue/South Center
01.2018 - 01.2025
- Developed promotional displays to highlight seasonal merchandise and drive sales.
- Provided training to associates on customer service techniques. in proper customer service, LP policy & procedures
- Supported team efforts to exceed daily sales goals. exceeding daily sales goals.
- Maintained and updated visuals to reflect company standards.
- Led sales team in achieving store goals and enhancing customer satisfaction.
- Trained new associates on product knowledge and effective selling techniques.
Interior Designer
American Design International
Tacoma
01.2017 - 01.2023
- Collaborating with other designers to complete functional and innovative designs
- Finish Selections: Floor Tiles, Wall Tiles, Baseboards, Accent Wall Details
- Lighting Selections: All Interior & Exterior Lighting
- Plumbing Selections: All Plumbing needed.
- Paint Selections: All Interior & Exterior Paint
- Furniture Selections & Room Layouts
Internship
American Design International
Tacoma
01.2016 - 01.2017
- Assisting experienced designers in daily operations.
- Order Tracking.
- Selecting furniture/accessories specific to current design projects.
- Ensuring all products are received on time and undamaged.
- Organization of products for each project.
- Learning about the daily overall operations of how business works.
Assistant Manager
Charolette Russe
Auburn/Tukwila
01.2015 - 01.2017
- Increased customer satisfaction rates; built repeat customers.
- Assisted in exceeding daily sales goals.
- Assisted in creating and maintaining visual standards of the store.
- Maintained low internal/external losses in the store.
- In charge of prepping the store for corporate visits.
Senior Brand Representative
Pacific Sunwear
Tacoma
01.2010 - 01.2012
- Opened/closed store. Prepared/made daily deposits.
- Coached Associates in proper customer service and LP policy & procedures
- Assisted in exceeding daily sales goals.
- Maintained/updated visuals as directed by company.
Co-Manager/Acting SM
Wet Seal Inc.
Tacoma/Tukwila
01.2007 - 01.2010
- In charge of maintaining visual standards/prepping the store for corporate visits.
- Coached sales associates in Loss Prevention and customer service.
- Assisted in exceeding daily sales goals.
- Assisted in bringing the losses down from 13% to below a 3% in 6 months.
Education
Associate of Applied Sciences - Interior Design
Clover Park Technical College
Lakewood, WA01-2016
Skills
- Retail Management
- Visual Merchandising
- Interior Design
- Microsoft Word/ Excel
- AutoCAD & InDesign
- Hand drafting
- Drawing/ Rendering
- Space planning
- Customer relationship management
- Employee training
- Sales forecasting
- Product knowledge
- Team leadership
- Problem solving
- Effective communication
Timeline
Sales Lead
Soma Intimates
01.2018 - 01.2025
Interior Designer
American Design International
01.2017 - 01.2023
Internship
American Design International
01.2016 - 01.2017
Assistant Manager
Charolette Russe
01.2015 - 01.2017
Senior Brand Representative
Pacific Sunwear
01.2010 - 01.2012
Co-Manager/Acting SM
Wet Seal Inc.
01.2007 - 01.2010
Associate of Applied Sciences - Interior Design
Clover Park Technical College