Kayla Palmer
Holly Springs,NC
Summary
Motivated and resourceful pharmacy professional with a proven track record in working with automated dispensing machines, medication preparations, and customer interaction. Demonstrates quick learning and adaptability to changing needs. Possesses strong collaboration skills, providing reliable and flexible support within a team. Continuously expands knowledge in 503B pharmacies and various forms of compounding pharmacies, eager to further develop expertise in all areas through life experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
TomorrowMedRX
Morrisville, US
08.2024 - Current
- Shipping and labeling tech.
- Final check to ensuring patient safety and adherence to medication guidelines.
- Maintained confidentiality of patient information according to HIPAA regulations at all times.
- Packaging controlled substances correctly and efficiently for shipping.
- Correctly labeled products packaging readily available for shipping.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Maintained clean and organized work environment, adhering to health and safety standards.
Lead Dosis Tech
PharmScript
Morrisville, US
05.2023 - 08.2024
- Packing medicine to match specified dosage; while, maintaining operations of 5 dosis machines.
- Refill canisters and track usage of the medication used for dosis in-order to keep an appropriate amount on hand.
- Record and refill discrepancies
- Collaborated with product managers to define technical requirements and develop innovative solutions for complex problems.
- Reduced system downtime with proactive monitoring, timely troubleshooting, and efficient issue resolution.
- Optimized resource allocation by effectively prioritizing tasks based on business needs and project timelines.
- Mentored junior developers, fostering a culture of continuous learning and skill improvement with dosis.
Night Auditor
TownePlace Suites Marriot Hotel
Holly Springs, US
08.2022 - 05.2023
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Maintained updated knowledge of hotel policies and procedures to provide accurate information to guests at all times.
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
- Promoted hotel loyalty program benefits effectively, increasing membership rates among overnight stayers.
- Maintained strong relationships with returning guests by providing personalized service and attending to their specific needs during overnight stays.
- Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
- Documented accounts and logs throughout shift to keep up with requirements.
- Reviewed checklist on daily basis and planned shift accordingly.
- Organized wake-up call requests diligently, ensuring timely execution for satisfied guests.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Pharmacy Technician
Millennium Specialty Pharmacy
Orlando, US
02.2021 - 10.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Compound and labeled prescriptions with correct item and quantity.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Aided pharmacists in preparing sterile compounding products using aseptic techniques.
Education
College Degree - Pharmacy Technician
Florida Career College Orlando
Orlando, FL04.2021
Skills
- Problem-solving skills
- Team collaboration
- Medication dispensing
- Attention to detail
- Manual and automated medication dispensing
- Aseptic techniques
- Troubleshooting malfunctioning equipment
- Customer service
- Data entry
- Prioritization and organization
- Adaptability
- Motivation and Self-awareness
Certification
Pharmacy Technician License
Personal Information
Authorized To Work: US
Timeline
Pharmacy Technician
TomorrowMedRX
08.2024 - Current
Lead Dosis Tech
PharmScript
05.2023 - 08.2024
Night Auditor
TownePlace Suites Marriot Hotel
08.2022 - 05.2023
Pharmacy Technician
Millennium Specialty Pharmacy
02.2021 - 10.2022
College Degree - Pharmacy Technician
Florida Career College Orlando