Kayla Pena
Philadelphia,PA
Summary
I am a driven bilingual professional with a proven track record in enhancing customer service. I leveraged problem-solving skills and a friendly demeanor to build lasting customer relationships and streamline the sales process. Lastly, I have demonstrated exceptional organizational abilities, contributing to a reliable and goal-oriented team environment.
Overview
3
3
years of professional experience
Work History
Sales Associate
Bath And Body Work
02.2024 - Current
- Organized shelves, under stocks, and fixtures throughout the store.\
- Handled cash and card transactions efficiently while ensuring customers had an excellent service
- Engaged and built relationships with customers, especially Spanish speaking customers.
- Managed returns, exchanges and refunds in accordance with our store policy.
Online Sales Assistant
Premium Appliance & More
06.2021 - 06.2023
- Assisted in online and in person sales by engaging with customers from all over the country.
- Built relationships with customers to ensure loyalty.
- Uploaded images to the online storefront for advertising purposes.
- Collaborated with delivery drivers for a successful delivery process.
Education
High School Diploma -
Saint Hubert Catholic High School For Girls
Philadelphia, PA06.2023
Skills
- Bilingual
- Problem-solving skills
- Organization
- Reliable and Responsible
- Friendly and Helpful
- Exceptional customer service
- Goal-Oriented
Accomplishments
I was promoted to the floor set team at Bath and Body Works only 4 months into working there. I was recommended for employee of the month along with several positive reviews on my behalf.
Languages
Spanish
Professional Working
Timeline
Sales Associate
Bath And Body Work
02.2024 - Current
Online Sales Assistant
Premium Appliance & More
06.2021 - 06.2023
High School Diploma -
Saint Hubert Catholic High School For Girls
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