Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Perry

Lockport

Summary

Demonstrates strong documentation skills and a team player attitude, significantly contributing to operational excellence. Skilled in customer service expertise, ensuring regulatory compliance, and adept at multitasking across roles, from stock management at Walmart to bartending at Applebee's.


Experienced with insurance policy analysis, risk assessment, and client management. Utilizes analytical skills to evaluate and mitigate risks, ensuring policy compliance and client satisfaction. Track record of effective communication and problem-solving in diverse situations.


Experienced with stockroom management, focusing on inventory control and organization. Utilizes effective strategies to maintain accurate stock levels and streamline operations. Strong understanding of warehouse safety procedures and teamwork.



Overview

16
16
years of professional experience

Work History

Insurance Specialist

GEICO
09.2023 - Current
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
  • Processed eligibility and benefits verification and authorization requests.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • Maintained high standards of customer service by building relationships with clients.
  • Researched and resolved routine and complex issues.
  • Ensured regulatory compliance through diligent monitoring of company practices and adherence to guidelines.

Stockman

Walmart
11.2017 - 01.2022
  • Collaborated with sales team to ensure timely delivery of orders, resulting in higher customer satisfaction rates.
  • Changed sales floor signs to show current pricing and support product promotions.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Created balanced pallets to support efficient and safe sales floor replenishment.

Bartender

Applebee's Grill + Bar
09.2014 - 09.2017
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Waitress

Applebee's Grill + Bar
08.2009 - 09.2014
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

Education

GED -

Lockport High School
Lockport, NY
12-2020

Skills

  • Documentation skills
  • Cart collection
  • Strong multitasking
  • Greeting guests
  • Highly reliable
  • Account management
  • Team player attitude
  • Patience and tolerance
  • Attention to detail
  • Customer service expertise
  • Customer support

Timeline

Insurance Specialist

GEICO
09.2023 - Current

Stockman

Walmart
11.2017 - 01.2022

Bartender

Applebee's Grill + Bar
09.2014 - 09.2017

Waitress

Applebee's Grill + Bar
08.2009 - 09.2014

GED -

Lockport High School

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Kayla Perry