Kayla Pierce
West Bend,WI
Summary
Professional and experienced Vice President with over ten years experience in Property Management. Focused on tenant satisfaction and exceeding property owner needs. Regularly recognized for exemplary job performance, surpassing collections and occupancy goals, proven ability to save costs and grow revenue through analytical thinking and financial management. My confidence in my skillset and abilities set me a part from other candidates to exceed your expectations.
Overview
17
17
years of professional experience
Work History
Senior Commercial Property Manager
FOUNDERS 3 REAL ESTATE SERVICES
06.2024 - Current
- Oversee a portfolio of 11 properties including retail, office, condominiums and industrial space in a third party capacity
- Supervise daily operations
- Facilitate with build-outs with General Contractor team
- Review and analyze property management agreements and leases
- Process and reconcile CAM
- Provide monthly ownership reports per portfolio, analyzing financials, vacancies, variances, etc
- Perform weekly L10 meetings with ownership
- Complete yearly budgets, reviewing monthly through invoice coding
- Use of Yardi software
- Facilitating maintenance/vendor operations
- Tenant relations – managing expectations and providing quality service
Vice President
DEVO PROPERTIES/ELM PROPERTY MANAGEMENT, LLC
05.2022 - 06.2024
- Supervise daily operations of multi-million commercial operations between both companies (20+ buildings, 150+ tenants)
- Oversee build-outs for new tenant acquisitions
- Work closely with vendors to continue and improve daily operations
- Coordinate schedules for maintenance
- Monthly reviews of budgets, leases, and collections
- Use of Quickbooks - daily accounting, reconciling, and report analyzing
- Extensive use of Microsoft Office
- Monthly meetings with staff
- Tenant relations – managing expectations and providing quality service
- CAM reconciliations
Vice President
JOMELA PROPERTY MANAGEMENT, LLC
07.2010 - 08.2022
- Supervised daily operations of multi-million dollar divisional operation, over 1200 units spread out over 16 LLC's
- Overseeing new acquisitions
- Fair Housing Law and Section 42 procedures
- Hired, training and management of employees to maximize productivity while training staff on best practices and protocol
- Processing paperwork including security deposit returns, eviction paperwork, applications, rental assistance forms, etc
- Facilitating maintenance
- Weekly, monthly and annual collections/financial reporting
- Resolving tenant complaints and maintaining tenant retention
- Conflict Resolution
- Extensive use of Microsoft Office, AppFolio & Propertyware
- Maintaining relationships with vendors and government agencies
Front Desk Representative/Night Auditor
RESIDENCE INN BY MARRIOTT
06.2007 - 07.2010
- Provide excellent customer service
- Ability to multi-task and work in face paced environment
- Cash handling
- Completing daily projects as assigned
- Assisted hotel guests during their stay
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews
Education
Business Management Program -
MILWAUKEE AREA TECHNICAL COLLEGE
01.2013
Skills
- Fair Housing Mandates/Section 42
- Multi-Family Management
- Commercial Management
- Industrial Management
- Decision Making
- Critical Thinking
- Sales and Marketing
- Eviction Proceedings
- Collections
- Daily Operations
- Microsoft Office
- Propertyware Software
- AppFolio Software
- Yardi Software
- Quickbooks Software
- Rent collection
- Property Inspections
- Facilities Management
- Third Party Management
Timeline
Senior Commercial Property Manager
FOUNDERS 3 REAL ESTATE SERVICES
06.2024 - Current
Vice President
DEVO PROPERTIES/ELM PROPERTY MANAGEMENT, LLC
05.2022 - 06.2024
Vice President
JOMELA PROPERTY MANAGEMENT, LLC
07.2010 - 08.2022
Front Desk Representative/Night Auditor
RESIDENCE INN BY MARRIOTT
06.2007 - 07.2010
Business Management Program -
MILWAUKEE AREA TECHNICAL COLLEGE
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