Summary
Overview
Work History
Education
Skills
Timeline
Generic

KAYLA PINTO CAVALLINI

Miami

Summary

Trilingual college student with nine years of customer service experience in various settings. Pursuing a bachelor's degree in business management, eager to grow in the business industry.

Overview

5
5
years of professional experience

Work History

Assistant Manager/Administrator

World of Smoke & Vape
01.2022 - Current
  • Supervised customer service staff to ensure excellent customer service delivery.
  • Trained new customer service representatives on product knowledge and customer service techniques.
  • Matched orders with invoices and recorded required information.
  • Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
  • Accurately handled daily cash reconciliation, ensuring all register totals matched sales reports.
  • Prepared and organized bank deposits personally delivered deposits to the bank on a scheduled basis.
  • Filed invoices systematically for inventory, vendor payments, and operational expenses, ensuring easy retrieval and audit readiness.

Supervisor

Unique Aesthetic Center
01.2020 - 01.2022
  • Oversaw recruitment, hiring, and onboarding processes for new employees.
  • Maintained detailed patient records, including diagnostic tests, treatments, and personal information.
  • Estimated and explained care costs, drafted invoices for services, and communicated with clients to process payments or develop payment plans.
  • Ability to obtain detailed patient histories relevant to any medical conditions.
  • Reviewed employee performance and provided feedback and coaching to drive performance improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Updated databases with new customer data.
  • Liaised between patients and provider companies effectively.
  • Communicated patients to determine and document medical histories and reason for the call.

Education

High School Diploma -

Terra Environmental Research Institute
Miami, FL
01.2019

Bachelor's degree - Business Management

Florida International University
Miami, FL
06.2025

Associate of Arts - Business Administration

Miami Dade College
Miami, FL
07.2022

Skills

  • Fluent in English, Spanish and Portuguese
  • Team supervision and training
  • Office Management
  • Data entry and database management
  • Filing & record keeping
  • Inventory management
  • Customer Service
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Budget tracking & expense reporting
  • Sales Reporting
  • Excellent communication skills
  • Teamwork
  • Account Management
  • Excellent communication skill

Timeline

Assistant Manager/Administrator

World of Smoke & Vape
01.2022 - Current

Supervisor

Unique Aesthetic Center
01.2020 - 01.2022

Bachelor's degree - Business Management

Florida International University

Associate of Arts - Business Administration

Miami Dade College

High School Diploma -

Terra Environmental Research Institute

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