Kayla Pomeroy
Franklin
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
VCA McKays Mill Animal Hospital
Franklin
10.2025 - 02.2026
- Assisted clients in scheduling appointments and managing pet care inquiries, enhancing overall customer satisfaction and loyalty.
- Processed client transactions and maintained accurate records, ensuring smooth operations and compliance with financial protocols.
- Addressed client concerns and resolved issues promptly, fostering positive relationships and promoting a supportive clinic environment.
- Educated pet owners on preventative care and services offered, driving engagement and informed decision-making for pet health.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Retail Sales Associate
Pee Dee Outfitters
Newberry
08.2023 - 05.2025
- Assisted in training new employees on proper use of equipment and safety protocols.
- Provided product information and answered customer questions.
- Completed transactions in an efficient manner while providing excellent customer service.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Operated point-of-sale systems accurately to process payments from customers.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Initiated friendly conversation with customers to determine level of assistance required.
- Addressed customer questions and concerns regarding products and services.
Waitress
The Grille On Main
Newberry
07.2023 - 05.2025
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Trained new employees to perform duties.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Barista Shift Supervisor
The Gathering Bakery
Fort Knox
07.2022 - 07.2023
- Resolved customer complaints in a timely manner while maintaining a professional attitude at all times.
- Assisted management in developing training materials for new employees.
- Scheduled staff shifts according to business needs.
- Ordered products from suppliers when inventory was low or out of stock.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Assisted customers in selecting beverages based on their preferences.
Education
Associate of Science -
Elizabethtown Community And Technical College
Elizabethtown, KY 12.2021 - 05.2023
High School Diploma -
Newberry High School
Newberry, SCSkills
- Money Handling
- Customer Service
- Teamwork and Collaboration
- Phone Etiquette
- Positive and professional
- Interpersonal and written communication
- Appointment scheduling
- Preventative care education
- Inventory management
Timeline
Customer Service Representative
VCA McKays Mill Animal Hospital
10.2025 - 02.2026
Retail Sales Associate
Pee Dee Outfitters
08.2023 - 05.2025
Waitress
The Grille On Main
07.2023 - 05.2025
Barista Shift Supervisor
The Gathering Bakery
07.2022 - 07.2023
Associate of Science -
Elizabethtown Community And Technical College
12.2021 - 05.2023
High School Diploma -
Newberry High School