Kayla Pond
Wildwood,FL
Summary
Experienced and customer-focused bartender with over two years in high-volume establishments. Proficient in mixology, inventory management, and delivering exceptional service. Utilized creative ability to craft new and exciting drinks while consistently upselling. Skilled in maintaining a clean and organized bar area, managing multiple orders simultaneously, and ensuring compliance with all alcohol regulations. Committed to creating memorable guest experiences and contributing to the success of a dynamic bar team.
Overview
8
8
years of professional experience
Work History
Bartender
Grace O Malleys
08.2024 - Current
- Served over 300 customers at a time during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Texas Roadhouse
02.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with over 50 team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Associate
Nike Factory Store
10.2019 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Bartender
Macaroni Grill
04.2020 - 11.2022
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
Server
Flippers Pizzeria
05.2017 - 03.2019
- Improved dining experience by providing prompt, attentive service to guests.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Lake Minneola High School
Minneola, FL06-2019
Skills
- Effective Multitasking
- Service Excellence
- Collaborative Mindset
- Effective Suggestive Selling
Timeline
Bartender
Grace O Malleys
08.2024 - Current
Server
Texas Roadhouse
02.2023 - Current
Bartender
Macaroni Grill
04.2020 - 11.2022
Sales Associate
Nike Factory Store
10.2019 - 01.2023
Server
Flippers Pizzeria
05.2017 - 03.2019
High School Diploma -
Lake Minneola High School
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