Kayla Ramsey
Floresville
Summary
Dependable and customer-focused professional with experience in retail and food service environments. Skilled in customer service, cash handling, point-of-sale (POS) systems, communication, and teamwork. Recognized for reliability, attention to detail, and the ability to provide excellent service in fast-paced environments. Dedicated to maintaining a positive customer experience while continuing to grow professionally through a strong work ethic and willingness to learn.
Overview
2
2
years of professional experience
Work History
Cashier
Lowe's Home Improvement
San Antonio, TX
03.2022 - 08.2023
- Delivered friendly customer service while assisting customers throughout each shift.
- Accurately processed cash, debit, credit card, return, and exchange transactions accurately using point-of-sale (POS) systems.
- Assisted customers with questions, concerns, and order-related issues while providing timely and effective solutions.
- Expanded responsibilities by working in both cashier and Customer Service roles, processing returns, exchanges, order issues, and resolving customer concerns in accordance with company policies.
- Trained and supported new cashiers by demonstrating by demonstrating register procedures, customer service standards, and daily responsibilities.
- Maintained organized checkout and customer service areas while supporting merchandise organization and store presentation.
- Worked collaboratively with team members to ensure efficient daily operations and a positive customer experience.
Cashier
Dairy Queen Grill & Chill
Floresville, TX
03.2021 - 12.2021
- Provided fast and courteous customer service in a high-volume, fast-paced restaurant environment.
- Primarily managed drive-thru operations, including taking accurate orders, processing payments, and ensuring efficient customer service.
- Cross-trained in multiple restaurant positions including front counter, Chill (ice cream), and grill operations, stepping in wherever needed to support team operations.
- Quickly learned new tasks and adapted to changing responsibilities to support daily team operations.
- Maintained cleanliness and organization throughout the restaurant, including the kitchen, drive-thru area, front counter, and ice cream station.
- Worked efficiently with team members during busy periods to provide timely and accurate service.
Education
Associate of Science - General Science
Palo Alto College
San Antonio, TX12-2026
Diploma -
Floresville High School
Floresville, TX05-2021
Skills
- Customer Service
- Cash Handling
- Point-of-Sale (POS) Systems
- Communication
- Teamwork
- Problem Solving
- Attention to Detail
- Time Management
- Organization
- Microsoft Word
- Microsoft Excel
- Inventory Support
- Adaptability
- Customer Relations
LANGUAGES
English | High School Diploma
Timeline
Cashier
Lowe's Home Improvement
03.2022 - 08.2023
Cashier
Dairy Queen Grill & Chill
03.2021 - 12.2021
Associate of Science - General Science
Palo Alto College
Diploma -
Floresville High School