Kayla Rasmussen
Mesa,AZ
Summary
Dynamic and results-driven bartender with extensive experience at Philly's Sports Bar, excelling in staff training and cocktail development. Known for delivering attentive service and fostering customer loyalty, I effectively managed inventory and optimized workflows, ensuring exceptional guest experiences during high-volume events. Outgoing and skilled in advanced bartending techniques.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager/bartender
Phillys Sports Bar
2024.04 - Current
- Directed cocktail preparation and service operations for high-volume events.
- Guided and developed junior bartenders in mastering drink recipes and enhancing customer service skills.
- Oversaw inventory control processes to ensure timely restocking of supplies and reduce waste.
- Optimized workflow processes to enhance service speed during peak hours.
- Cultivated strong relationships with patrons, fostering repeat business and enhancing customer loyalty.
- Addressed customer complaints swiftly and professionally, ensuring the establishment's reputation for excellent service was maintained.
- Crafted specialty drinks aligned with menu changes to enhance customer engagement.
Bartender
Club 21
2023.10 - 2024.05
- Designed and executed a diverse array of cocktails in accordance with established recipes.
- Oversaw cleanliness and organization of bar area to enhance service efficiency.
- Delivered exceptional customer service to elevate guest experiences.
- Led team collaboration to effectively manage high-volume service during peak hours.
- Managed high customer volumes during special events, ensuring efficient service delivery.
- Fostered a positive work environment by promoting effective teamwork and communication among colleagues.
Bartender
Carrabba’s
2022.06 - 2023.10
- Managed cleanliness and organization of bar area to uphold health regulation standards.
- Directed inventory management processes, including supply ordering, to enhance operational efficiency.
- Provided exceptional customer service by proactively engaging patrons and efficiently resolving inquiries.
- Implemented and upheld bar opening and closing procedures to guarantee operational readiness for each shift.
- Fostered robust client relationships by delivering exceptional service and engaging proactively in friendly conversations.
Server/bartender
Spinato's Pizza
2021.02 - 2022.10
- Executed exceptional customer service by effectively managing order intake and resolving customer inquiries.
- Spearheaded collaboration with kitchen staff to enhance food preparation and delivery efficiency.
- Managed cleanliness and organization of dining area to enhance guest experience.
- Conducted training sessions for new servers on menu items and service protocols.
- Developed and curated menu recommendations tailored to customer preferences.
- Orchestrated team collaboration during peak hours to optimize workflow efficiency.
- Managed simultaneous oversight of multiple tables to deliver exceptional service quality.
Education
Associate of Arts -
Arizona State University
Tempe, AZHigh School Diploma -
Arizona School For The Arts
Phoenix, AZ05.2020
Skills
Staff training and supervision
Attentive service
Taking inventory
Strong communication skills
Advanced bartending techniques
Suggestive selling
Retaining information
Cocktail list development
Outgoing personality
Certification
Title 4 manager certification
Title 4 liquor license
Food handlers card
Timeline
Manager/bartender
Phillys Sports Bar
2024.04 - Current
Bartender
Club 21
2023.10 - 2024.05
Bartender
Carrabba’s
2022.06 - 2023.10
Server/bartender
Spinato's Pizza
2021.02 - 2022.10
Associate of Arts -
Arizona State University
High School Diploma -
Arizona School For The Arts