Kayla Reese
Norwalk,IA
Summary
Results-oriented professional with a strong background in healthcare administration. Skilled in team management and performance evaluation, consistently driving improvements in patient access operations and reducing billing errors. Committed to fostering effective communication and collaboration across departments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Access Supervisor
Trinity Health
West Des Moines, IA
10.2025 - Current
- Facilitated communication between departments to enhance patient flow and address access issues.
- Implemented procedures to streamline insurance verification and eligibility checks, improving workflow efficiency.
- Monitored performance metrics related to patient access operations, identifying areas for improvement.
- Improved revenue cycle management by overseeing accurate insurance verification processes, reducing billing errors, and ensuring prompt payment collection from patients.
- Conducted regular performance reviews for staff members, providing constructive feedback and setting goals for future growth and development.
Medical Administrative Assistant
Meduit
Urbandale, IA
07.2019 - 10.2025
- Processed medical billing and insurance claims, ensuring compliance with regulations.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
Medical Training Program Coordinator
Meduit
Urbandale, IA
07.2019 - 10.2025
- Coordinated logistics for medical training programs, ensuring timely delivery of materials and resources.
- Streamlined communication between departments to facilitate smooth operation of training sessions and events.
- Provided guidance on professional development opportunities for staff members, supporting their personal growth while enhancing their contributions to the organization.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Medical Team Leader
Meduit
Urbandale, IA
07.2019 - 10.2025
- Implemented process improvements that streamlined workflow, reducing patient wait times significantly.
- Evaluated team performance metrics regularly, ensuring compliance with healthcare regulations and standards.
- Fostered a collaborative environment, encouraging open communication among team members to enhance morale.
- Demonstrated strong leadership skills by resolving conflicts swiftly within the team while maintaining professionalism.
Medical Receptionist
Mercy One Medical Center
Ankeny, IA
03.2015 - 07.2019
- Managed patient scheduling to optimize appointment flow and reduce wait times.
- Coordinated communication between patients and healthcare providers to ensure accurate information exchange.
- Maintained electronic health records with precision, ensuring compliance with privacy regulations.
- Trained new staff on office procedures and software systems to enhance operational efficiency.
Education
High School Diploma -
Bondurant-Farrar High School
Bondurant, IABachelor of Science - Healthcare Administration
Southern New Hampshire University
Hooksett, NH05-2028
Skills
- HIPAA compliance
- Effective problem solving
- Team management
- Insurance verification
- Revenue cycle management
Certification
AAHAM certification- 2021
Timeline
Patient Access Supervisor
Trinity Health
10.2025 - Current
Medical Administrative Assistant
Meduit
07.2019 - 10.2025
Medical Training Program Coordinator
Meduit
07.2019 - 10.2025
Medical Team Leader
Meduit
07.2019 - 10.2025
Medical Receptionist
Mercy One Medical Center
03.2015 - 07.2019
High School Diploma -
Bondurant-Farrar High School
Bachelor of Science - Healthcare Administration
Southern New Hampshire University