Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Rhone

Orlando

Summary

Highly motivated management team member with a proven track record of achieving goals and creating innovative work environments. Recognized for successfully promoting appetizers, specialty items, and unique wine selections to significantly increase guest check averages. Experienced in fast-paced banquet events and casual-dining service, including multi-course meals and a complimentary bar. Skilled in training new team members and adept at defusing tense situations with customers.

Overview

5
5
years of professional experience

Work History

Customer Representative

Global Response
04.2021 - Current
  • Answered diverse customer questions regarding merchandise, prices, and company changes.
  • Provided excellent customer service by quickly resolving issues and responding to inquiries
  • Kept accurate and current customer account data with manual form processing and digital information updates
  • Reviewed and updated customer account profiles in [Software]

Server

Waffle House
06.2021 - 08.2021
  • Table setting
  • Stocking and replenishing
  • Business Strategy
  • Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
  • Was frequently complimented by customers for going above and beyond my normal responsibilities
  • Kept an eye on guests for signs of intoxication and immediately alerted management
  • Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies

Crew Member

Dunkin'
01.2021 - 05.2021
  • Am in charge of taking orders from customers
  • Ensuring that food is prepared and distributed properly
  • Performed daily inspections, basic maintenance, and minor repairs to keep gear and equipment in good working order

Crew Member

Hollister Co.
10.2019 - 07.2020
  • Restocked workstations with supplies and food display cases with fresh selections to reduce customer wait times during busy periods
  • Worked as part of a team to complete efficient tasks and bring in top hauls
  • Am in charge of keeping the work area clean

Education

High School Diploma -

Plantation High School
Plantation, FL
01.2020

Skills

  • Customer service
  • Sale expertise

Timeline

Server

Waffle House
06.2021 - 08.2021

Customer Representative

Global Response
04.2021 - Current

Crew Member

Dunkin'
01.2021 - 05.2021

Crew Member

Hollister Co.
10.2019 - 07.2020

High School Diploma -

Plantation High School

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Kayla Rhone