Kayla Rivera
Summary
Experienced Restaurant Worker with over 6 years of expertise in communication, customer service, and financial management. Eager to leverage my teamwork and customer interaction skills as a full time Cosmetologist.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Kapow Noodle Bar
Delray Beach, Florida
05.2025 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Processed payments accurately and efficiently using POS system.
- Maintained knowledge of daily specials and menu changes for guest recommendations.
- Provided excellent customer service to ensure satisfaction.
Waitress/Server
Sugar Factory
Atlantic City, New Jersey
06.2019 - 06.2024
- Consistently upheld a positive, customer-first attitude to surpass weekly sales targets.
- Demonstrated excellent communication skills, clearly articulating information to guests and collaborating effectively with coworkers.
- Accurately tracked and managed cash transactions throughout each shift.
- Provided excellent customer service in a fast-paced dining environment.
Assistant Manager
Jonuzi Pizza
Atlantic City, USA
03.2019 - 09.2022
- Maintained a customer-centric attitude, consistently exceeding weekly sales goals.
- Demonstrated extensive knowledge of diverse menus, including ingredients and cooking methods, to educate guests and address their questions.
- Effectively upsold menu items to enhance customer experience and increase revenue.
- Utilized strong communication skills to interact clearly and professionally with guests and coworkers.
- Efficiently tracked and managed cash transactions throughout each shift.
Education
Program of Cosmetology -
Atlantic County Institute of Technology
Mays Landing, NJSkills
- Ability to multi-task
- Detail-oriented
- Great interpersonal and team-oriented skills/abilities
- Maintain confidentiality and discretion
- Problem solving skills
- Proper documentation skills
- Strong verbal and written communication skills
- Upselling techniques
- Time management
- Team building
Certification
Licensed Cosmetologist, 05/18, Present, Certified in cosmetology, demonstrating comprehensive training and expertise in hair, skin, and nail care techniques.
Timeline
Server
Kapow Noodle Bar
05.2025 - Current
Waitress/Server
Sugar Factory
06.2019 - 06.2024
Assistant Manager
Jonuzi Pizza
03.2019 - 09.2022
Program of Cosmetology -
Atlantic County Institute of Technology