Kayla Robertson
San Marcos,TX
Summary
Proven team player with a track record of enhancing customer satisfaction at Saucony through expert cash handling and resolving complaints. Skilled in training and mentoring, demonstrating strong multitasking abilities. Achieved significant improvements in operational efficiency and customer service quality, showcasing reliable cash handling accuracy and a warm, professional demeanor.
Overview
2
2
years of professional experience
Work History
Key Holder
Saucony
06.2023 - 03.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Propelled market share to surge ahead of competitors and earn #[Number] ranking.
- Increased retail space by [Number] square feet by improving gross profits by [Number]%.
Hostess and Trainer
Illarios Italian Cuisine & Catering
04.2022 - 04.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained and mentored 5 new personnel hired to fulfill various roles.
Education
Bachelor of Arts - Sociology
Austin Community College
Austin, TX05.2027
Skills
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
- Team player
- Reliable
Timeline
Key Holder
Saucony
06.2023 - 03.2024
Hostess and Trainer
Illarios Italian Cuisine & Catering
04.2022 - 04.2023
Bachelor of Arts - Sociology
Austin Community College
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