Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Ruiz

McAllen

Summary

Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.

Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.

Overview

1
1
year of professional experience

Work History

Cashier

Xoom
01.2022 - 04.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Customer Service Representative

Atento
02.2021 - 06.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Improved resolution time with effective problem-solving for customer complaints.

Education

Associate of Arts - Interdisciplinary Studies

South Texas College
McAllen, TX
05-2025

High School Diploma -

McAllen High School
McAllen, TX
06-2019

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Team collaboration
  • Written and verbal communication
  • Conflict resolution
  • Complex Problem-solving

Timeline

Cashier

Xoom
01.2022 - 04.2022

Customer Service Representative

Atento
02.2021 - 06.2021

Associate of Arts - Interdisciplinary Studies

South Texas College

High School Diploma -

McAllen High School

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