Kayla Sellers
Sainte Genevieve,MO
Summary
Hardworking and passionate Personal Lines Account Manager with strong organizational skills eager to help a team achieve company goals.
Overview
5
5
years of professional experience
Work History
Personal Lines Account Manager
Lakenan Insurance Agency
08.2023 - Current
- Managed a diverse book of business with attention to detail and accuracy, ensuring proper documentation was maintained for each account.
- Handled all phases of account management including marketing, sales, account rounding, claims, policy changes and client counseling.
- Improved client retention by providing exceptional customer service and addressing policy inquiries in a timely manner.
- Maintained up-to-date knowledge of industry trends and regulations.
- Developed strong relationships with underwriters, effectively negotiating coverage options and rates on behalf of clients.
- Analyzed risk factors to recommend appropriate coverage levels.
Homemaker
Self
03.2021 - 08.2023
- I took this two year break to focus on my children's development. In being a stay at home mom, I have exercised skills like problem solving, working under pressure, better time management, budget management, and better organizational skills.
Insurance Producer
Don Gould Insurance, Inc DBA First Missouri Insurance
08.2020 - 03.2021
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
- Collaborated with underwriters to ensure accurate risk assessment and appropriate coverage options.
- Coordinated claim processing between clients and carriers, facilitating timely resolution of disputes and ensuring fair settlements for all parties involved.
- Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
Production Team Advisor
Schreiber Foods
01.2020 - 08.2020
- Managed team of 47 production associates, overseeing productive production processes and meeting all deadlines.
- Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
- Implemented safety protocols and conducted regular audits, achieving a reduction in workplace accidents and incidents.
- Evaluated employee performance regularly against established benchmarks for ongoing personnel development.
- Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
Education
Bachelor of General Studies - Business Management, Sociology
Missouri Southern State University
Joplin, MO05.2020
Associates of Arts -
Crowder College
Neosho, MO05.2017
Skills
- Insurance product knowledge
- Underwriting principles
- Claims Handling
- Client Needs Assessment
- Risk Analysis
- Industry Trends
- Customer Service
- Time Management
- Attention to Detail
- Problem-solving abilities
- Critical Thinking
- Self Motivation
Licenses
Missouri P&C License
Timeline
Personal Lines Account Manager
Lakenan Insurance Agency
08.2023 - Current
Homemaker
Self
03.2021 - 08.2023
Insurance Producer
Don Gould Insurance, Inc DBA First Missouri Insurance
08.2020 - 03.2021
Production Team Advisor
Schreiber Foods
01.2020 - 08.2020
Bachelor of General Studies - Business Management, Sociology
Missouri Southern State University
Associates of Arts -
Crowder College
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