Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Serrano

Palm Bay,FL

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

3
3
years of professional experience

Work History

Shift Lead

Tropical Smoothie
03.2023 - 11.2023
  • Improved team efficiency by implementing new scheduling and task management strategies.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Barista

Target
11.2022 - 01.2023
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Team Member

Arby's
03.2021 - 09.2021
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Education

High School Diploma -

Odyssey Charter High School
Palm Bay, FL
03.2022

Skills

  • Performance Improvement
  • Operations Monitoring
  • Conflict Resolution
  • Sales proficiency
  • Team motivation
  • Decision-making capabilities
  • Employee Training
  • Guest service
  • Team Collaboration and Leadership
  • Flexible Schedule
  • Cash Handling
  • Training Assistance

Timeline

Shift Lead

Tropical Smoothie
03.2023 - 11.2023

Barista

Target
11.2022 - 01.2023

Team Member

Arby's
03.2021 - 09.2021

High School Diploma -

Odyssey Charter High School

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Kayla Serrano