Kayla Shaffer
Milwaukee,WI
Summary
Dynamic professional with extensive experience in caregiving and customer service. Known for strong organizational skills and attention to detail, enhancing guest experiences and patient comfort. Aiming to leverage expertise in delivering compassionate and attentive care.
Overview
2018
2018
years of professional experience
Work History
Server
IHOP
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted with food preparation and presentation, ensuring high-quality standards.
- Managed cash register operations and processed transactions accurately.
- Collaborated with kitchen staff to expedite orders and maintain service flow.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Server
Perkins Restaurant
- Trained new team members on restaurant protocols and customer engagement strategies.
- Employed effective communication skills to resolve customer inquiries and concerns promptly.
- Implemented suggestions for menu improvements based on customer feedback and preferences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Laborer
Masterson Staffing
- Operated heavy machinery to assist in loading and unloading materials efficiently.
- Maintained cleanliness and organization of work areas to promote safety and productivity.
- Assisted skilled tradespeople with various tasks to enhance workflow efficiency.
- Followed safety protocols to minimize workplace hazards and ensure compliance.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Supported inventory management by tracking supplies and reporting shortages promptly.
Laboratory Assistant
RR Donnelley
- Supported data entry and documentation processes, enhancing efficiency of record-keeping systems.
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
- Performed basic medical testing to ensure employee readiness.
Caregiver
Self-employeed
12.2012 - 01.2018
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Provided safe mobility support to help patients move around personal and public spaces.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided personalized care and support to clients, enhancing daily living activities.
Education
No Degree - Dental Hygiene
Milwaukee Area Technical College
Milwaukee, WIHigh School Diploma -
South Milwaukee High School
Milwaukee, WI05-2012
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Verbal and written communication
- Office administration
- Organization
- Document preparation
- Calendar management
- Complex Problem-solving
- Schedule management
Timeline
Caregiver
Self-employeed
12.2012 - 01.2018
Server
IHOP
Server
Perkins Restaurant
Laborer
Masterson Staffing
Laboratory Assistant
RR Donnelley
No Degree - Dental Hygiene
Milwaukee Area Technical College
High School Diploma -
South Milwaukee High School