Kayla Shepard
Potosi
Summary
Social work graduate student with solid background in community services. Adept in conflict resolution, needs assessment, and resource coordination. Strong focus on teamwork and adapting to changing circumstances to achieve impactful results. Reliable, empathetic, and skilled in communication and problem-solving.
Overview
9
9
years of professional experience
Work History
Community Support Specialist
Compass Health Network
04.2024 - Current
- Advocated on behalf of clients in various settings, securing necessary resources and services for their success.
- Enhanced client well-being by providing personalized support and resources tailored to individual needs.
- Provided crisis intervention when needed, utilizing de-escalation techniques and coordinating appropriate responses.
- Conducted assessments to determine clients'' needs, strengths, and potential barriers to success.
- Facilitated goal-setting sessions with clients, helping them identify realistic objectives aligned with their personal values.
Eldercare Advisor
Americare
01.2023 - 03.2024
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Cultivated network of industry professionals to support client needs beyond traditional financial advisory services.
Physical Therapist Assistant
CenterWell Home Health
10.2021 - 01.2023
- Collaborated with physical therapists to develop comprehensive treatment plans addressing individual patient needs and goals.
- Advocated for patient needs, ensuring that all therapy sessions were patient-centered and goal-oriented.
- Maintained care continuity through multidisciplinary teamwork and collaboration.
Director of Rehabilitation
Georgian Gardens
07.2016 - 12.2020
- Managed departmental budget, ensuring optimal resource allocation for maximum patient benefit.
- Supervised, oriented, trained and counseled department employees to improve job performance and maintain high standards of patient care.
- Liaised with patients, families and support departments to adequately plan for patient rehabilitation needs.
- Ensured compliance with state and federal regulations by maintaining accurate documentation and timely reporting.
Education
No Degree - Masters of Social Work
Missouri Baptist University
St. Louis, MO05-2026
Bachelor of Science - Criminal Justice
Central Methodist University
Fayette, MO05-2015
Associate of Science - Physical Therapist Assistant
St. Louis Community College Meramec
Kirkwood, MO05-2010
Skills
- Client needs assessments
- Individualized support
- Trauma-informed care
- Multitasking
- Organizational skills
- Active listening
- Case management
Timeline
Community Support Specialist
Compass Health Network
04.2024 - Current
Eldercare Advisor
Americare
01.2023 - 03.2024
Physical Therapist Assistant
CenterWell Home Health
10.2021 - 01.2023
Director of Rehabilitation
Georgian Gardens
07.2016 - 12.2020
No Degree - Masters of Social Work
Missouri Baptist University
Bachelor of Science - Criminal Justice
Central Methodist University
Associate of Science - Physical Therapist Assistant
St. Louis Community College Meramec
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