Summary
Overview
Work History
Education
Skills
Professional References
Timeline
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Kayla Smart

Youngstown,OH

Summary

Proven Medical Assistant with a track record of enhancing patient care and streamlining operations at Advanced Dermatology And Skin Cancer Center. Expert in EMR/EHR and renowned for exceptional customer service, I significantly improved appointment efficiency and patient satisfaction. Skilled in clinical documentation and patient-focused care, I excel in fast-paced healthcare environments. Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Athena and Epic appointment scheduling system to manage over 40 patients Daily. Organized and accurate in managing patient flow.

Overview

2
2
years of professional experience

Work History

Medical Receptionist

The Kidney Group Inc
03.2024 - 05.2024
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Supported office staff and operational requirements with administrative tasks.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.

Medical Assistant

Advanced Dermatology And Skin Cancer Center
07.2023 - 01.2024
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Completed clinical procedures and gathered patient data for interpretation by physician.

Medical Assistant

Steward Medical Group
03.2022 - 06.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Taught patients about medications, procedures, and care plan instructions.
  • Verified patient insurance coverage and collected required co-payments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.

Education

Certificate - Medical Assisting

Ross Medical Education Center
Niles, OH
01.2022

High School Diploma -

Niles Mckinley High School
Niles, OH
05.2018

Skills

  • Front Desk Operations
  • Telephone Etiquette
  • Appointment Scheduling
  • Medical Terminology
  • HIPAA Compliance
  • Patient Scheduling
  • Customer Service
  • Vital Sign Monitoring
  • Vital signs monitoring
  • Clinical Documentation
  • Patient-focused care
  • EMR / EHR
  • Direct Patient Care

Professional References

Dr. Apurva Padubidri 

(330) 242-7777


Dr. Paul Rich

(330) 979-4834


Mrs. Lori Zupp-Deichman

(330) 623-9519

Timeline

Medical Receptionist

The Kidney Group Inc
03.2024 - 05.2024

Medical Assistant

Advanced Dermatology And Skin Cancer Center
07.2023 - 01.2024

Medical Assistant

Steward Medical Group
03.2022 - 06.2023

Certificate - Medical Assisting

Ross Medical Education Center

High School Diploma -

Niles Mckinley High School

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Kayla Smart