Kayla Smith
Port St. Lucie,Florida
Summary
Experienced Customer Service Representative with a proven track record of delivering exceptional support and resolving inquiries effectively in the telecommunications industry for 5 plus years. Proficient in active listening, problem-solving, and empathetic communication to ensure customer satisfaction. Skilled in utilizing CRM software to manage and track interactions, resulting improvement in response time. Adept at diffusing tense situations and addressing customer concerns.
Overview
7
7
years of professional experience
Work History
Administrative Assistant of Admissions
Keiser University
12.2024 - Current
- Coordinated office operations, ensuring efficient communication between departments and timely distribution of information.
- Developed and maintained filing systems, enhancing document retrieval processes and maintaining data integrity.
- Streamlined administrative procedures, improving workflow efficiency and reducing processing time for requests.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed filing system, entered data and completed other clerical tasks.
Substitute Teacher
St. Lucie County School Board
10.2023 - Current
- Deliver engaging lessons across entire curriculum [to grades K-8 ], with an average classroom count of [25]
- Use existing schemes of work to plan last-minute sessions when cover plans aren’t provided
Deputy Clerk
St. Lucie Clerk of Court and Comptroller
08.2018 - 08.2022
- Helped solve various [payment and invoice] queries
- Processed credit notes and invoices
- Attend court sessions to hear oral arguments and record necessary case information
- Closely monitor inventory levels while managing product ordering and receipt
- Packed and shipped items via UPS, FedEx, and DHL
- Provided quality customer service in a high-volume call center processing transactions and assisting with service sign-ups
- Manage case files, digitizing any physical documents
- Organized and prepared documents for court dates and meetings
- Organizing and maintaining case files and legal documents
Education
Associate Science - Criminal justice
Indian River State College
Skills
- Detail Orientated
- Communication
- Problem Solving
- Time Management
- Teamwork
- Adaptability
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Administrative Assistant of Admissions
Keiser University
12.2024 - Current
Substitute Teacher
St. Lucie County School Board
10.2023 - Current
Deputy Clerk
St. Lucie Clerk of Court and Comptroller
08.2018 - 08.2022
Associate Science - Criminal justice
Indian River State College
Similar Profiles
Dustin TurnerDustin Turner
Student Radiology Technologist at Keiser UniversityStudent Radiology Technologist at Keiser University
Paul SagetPaul Saget
Assistant Coach / Equipment Manager (Football) at Keiser UniversityAssistant Coach / Equipment Manager (Football) at Keiser University
J. Sebastián RiveraJ. Sebastián Rivera
Admissions Counselor at Keiser UniversityAdmissions Counselor at Keiser University
JULIE MARTINJULIE MARTIN
Critical Care Licensed Practical Nurse at VITAS HealthcareCritical Care Licensed Practical Nurse at VITAS Healthcare
Tikesha WilsonTikesha Wilson
Law Enforcement Sergeant at Palm Beach County Sheriff's OfficeLaw Enforcement Sergeant at Palm Beach County Sheriff's Office