Summary
Overview
Work History
Education
Skills
Timeline
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RUSLANA KHYLYUK

Lake Tapps,WA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

SEIU 775
05.2019 - 06.2022
  • Provide Calendar support for MPP managers.
  • Organized and provided logistical support for meetings conferences and bargaining sessions.
  • Support time sheet management and expense reportings.
  • Support Invoice processing.
  • Provide travel coordination, including calendaring, conference registration and booking travel and lodging for members and staff.
  • Organized logistics and materials for each meeting and took detailed notes. for later dissemination to key stakeholders.

Call Center Representative

SEIU 775
05.2016 - 05.2019
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Worked directly with Employers & Caregivers to resolve Training related questions and Inquiries
  • Assisted Tier 1 members with training help desk calls
  • Responded to customer requests via telephone and email
  • Asked open-ended questions to assess customer needs
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
  • Assisted with Training new hires.
  • Responded to customer calls and emails to answer questions about products and services.

Medical Assistant

Pain And Injury Clinic
11.2014 - 03.2015
  • Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants
  • Prepared initial patient charts for admission
  • Answered patient calls for care and feeding
  • Monitored vital signs, such as blood pressure and pulse
  • Assisted physicians in follow-through of care
  • Escorted patients to examination rooms
  • Took direction from physicians.

Administrative Assistant

Kiewit General Manson
03.2013 - 11.2014
  • Screened and sorted incoming mail, faxes, and deliveries and routed them to the appropriate personnel
  • Input all documents into the records management system
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail
  • Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking
  • Managed executive calendar and coordinated weekly project team meetings
  • Assisted with New Hire Orientation
  • Assisted with Processing Time Sheets for Payment.

Education

Certified Medical Assistant : Medical Assitant -

Pima Medical Institute
Renton, WA
2014

Skills

  • Excellent communicator Pleasant demeanor
  • Excellent problem solving skills
  • Staff Motivation
  • Travel Planning
  • Fast Learner
  • Bilingual; English/Russian/Ukrainian
  • Detail Orientated

Timeline

Administrative Assistant

SEIU 775
05.2019 - 06.2022

Call Center Representative

SEIU 775
05.2016 - 05.2019

Medical Assistant

Pain And Injury Clinic
11.2014 - 03.2015

Administrative Assistant

Kiewit General Manson
03.2013 - 11.2014

Certified Medical Assistant : Medical Assitant -

Pima Medical Institute

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RUSLANA KHYLYUK