Kayla Sparks
Middletown
Summary
Dynamic sales associate skilled in customer service and relationship building. Proven ability to enhance customer satisfaction and drive repeat business through effective communication and problem-solving.
Overview
4
4
years of professional experience
Work History
Sales Associate
Walmart
06.2009 - 04.2013
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to optimize sales potential and customer accessibility.
- Processed transactions efficiently using POS systems, ensuring accuracy in cash handling.
- Collaborated with team members to execute promotional events and improve store visibility.
- Trained new associates on customer service best practices and operational procedures.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Basics
Middletown High School
MiddletownSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Relationship building
- Money handling
- Cash register operation
- Adapt to diverse groups
- Payment processing
- Customer engagement
Timeline
Sales Associate
Walmart
06.2009 - 04.2013
Basics
Middletown High School