Kayla Starner
Las Vegas
Summary
Proven Front Desk Receptionist with a track record of enhancing customer satisfaction and retention at UFC Fit. Skilled in customer service and time management, adept at creating welcoming environments and improving workout experiences. Excelled in boosting cleanliness and organization, demonstrating attention to detail and listening skills. Achieved notable increases in gym membership retention and sales revenue.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
UFC Fit
07.2024 - Current
- Increased gym membership retention by fostering a positive and motivating workout environment.
- Enhanced gym member satisfaction with consistent, reliable support and assistance during their workouts.
- Provided gym tours to new members and assessed individual needs.
- Provided exceptional customer service to gym members, addressing questions or concerns promptly and professionally.
- Projected positive atmosphere, making gym welcoming and inviting.
- Created an inclusive environment at the facility that encouraged participation from individuals of diverse backgrounds.
- Boosted overall gym cleanliness and organization by maintaining equipment and ensuring safe workout conditions.
- Maintained individual workout profiles in Software to track patron progress.
Front Desk Receptionist
Elements Salon and Wellness Spa
03.2024 - 06.2024
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
- Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
- Maintained a clean and organized front desk area, creating an inviting environment for clients upon arrival.
- Listened closely to customer complaints and responded appropriately to issues.
- Increased sales revenue by promoting salon products and services through comprehensive knowledge and persuasive recommendations.
- Assisted stylists with preparing clients for services, enhancing overall efficiency during peak hours.
- Communicated with spa team members if clients canceled or changed appointment times.
- Developed relationships with guests to meet client needs and encourage repeat service.
Front Desk Receptionist
Bodyheat Tanning
01.2023 - 12.2023
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
- Educated clients on health and safety of tanning facilities and procedures.
- Increased salon revenue through upselling tanning packages and retail products to clients.
- Maintained clean and stocked front counter area.
- Developed loyal clientele by consistently delivering an exceptional tanning experience tailored to individual preferences.
- Informed and demonstrated how to use tanning equipment to new clients.
- Exceeded monthly tanning product and membership sale quotas.
- Participated in ongoing training sessions on product knowledge, sales techniques, and customer service best practices.
- Educated clients on skincare techniques to enhance their tanning results while preserving skin health.
Education
Working On Associates - Psychology
College of Southern Nevada
Las Vegas, NVHigh School Diploma -
Centennial High School
Las Vegas, NV06.2022
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
Timeline
Front Desk Receptionist
UFC Fit
07.2024 - Current
Front Desk Receptionist
Elements Salon and Wellness Spa
03.2024 - 06.2024
Front Desk Receptionist
Bodyheat Tanning
01.2023 - 12.2023
Working On Associates - Psychology
College of Southern Nevada
High School Diploma -
Centennial High School
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