Kayla Sukhu
Richmond,TX
Summary
Dedicated and Diligent Sales Associate with proven skills in customer service and sales. Known for reliability, punctuality, and problem-solving abilities. Committed to enhancing customer satisfaction and maximizing store performance.
I adapt well to high stress environments and work efficiently and effectively to get tasks done. I enjoy serving others and leading a welcoming as well as safe environment.
I am also passionate about creativity and can use that even in the way that I organize or communicate to others. Wherever I go, I want to take my skills in customer service and stocks with me in hopes to serve others and create a better atmosphere.
Overview
8
8
years of professional experience
Work History
Sales Associate
Kinokuniya Bookstore
Katy, TX
07.2023 - Current
- Assisted customers in locating books and providing product information.
- Processed sales transactions accurately using point-of-sale systems.
- Trained new associates on sales techniques and customer service standards.
- Participated in promotional events to boost store visibility and sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor and also ordered products for the store.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Boba Barista
Sharetea
Richmond, TX
01.2021 - 12.2022
- Crafted high-quality boba beverages, ensuring adherence to Sharetea's standards for taste and presentation.
- Operated point-of-sale systems efficiently, processing transactions accurately and maintaining customer satisfaction.
- Trained new staff on beverage preparation techniques and customer service best practices, enhancing team performance.
- Managed inventory levels, conducting regular stock checks to minimize waste and ensure product availability.
- Assisted in maintaining cleanliness and organization of the workspace, promoting a safe environment for staff and customers.
- Fostered positive customer relationships through attentive service and personalized recommendations based on preferences.
- Participated in inventory management tasks to ensure adequate stock levels for daily operations.
- Balanced cash register accurately at shift''s end, demonstrating responsibility and trustworthiness.
- Maintained regular and consistent attendance and punctuality.
- Used POS system to accurately enter orders and process payments.
Front Desk Receptionist
Risher Fitness Co
Richmond, TX
03.2018 - 12.2020
- Managed front desk operations, ensuring seamless customer service and appointment scheduling.
- Provided assistance to clients regarding membership inquiries and fitness programs.
- Implemented efficient check-in procedures, enhancing overall guest experience.
- Coordinated communication between clients and trainers to optimize service delivery.
- Maintained accurate records of member accounts and transaction history using company software.
- Resolved client issues promptly, fostering a positive gym environment and member retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
Education
Associate of Science - Multidisciplinary Studies
Houston Community College
Houston, TX05.2022
High School Diploma -
Foster High School
Richmond, TX05.2020
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Reliable and punctual
- Verbal/written communication
- Stocking and receiving
- Sales expertise
- Writing and Art (Creativity)
- Organizing, Displaying, Sorting, etc
Timeline
Sales Associate
Kinokuniya Bookstore
07.2023 - Current
Boba Barista
Sharetea
01.2021 - 12.2022
Front Desk Receptionist
Risher Fitness Co
03.2018 - 12.2020
Associate of Science - Multidisciplinary Studies
Houston Community College
High School Diploma -
Foster High School