Kayla Theus
Shreveport,LA
Summary
Highly motivated and dedicated service representative with over 5 years of experience in customer service. Proficient in report filing and adept in the use of case management software and systems. Demonstrated capability to work autonomously and remotely. Possess exceptional technical skills and extensive knowledge in communications, legal terminology, drafting, and research. Holds a Bachelor's Degree in Criminal Justice as well as a Certificate in Paralegal Studies, providing proficiency in legal drafting and research with strong analytical skills. Experienced in criminal, civil, and property laws. A quick learner with a dependable, hard-working, and goal-oriented approach, coupled with effective communication skills across all organizational levels.
Overview
8
8
years of professional experience
Work History
Member Service Representative
Aetna, a CVS Health Company
04.2022 - Current
- As part of my responsibilities, I am tasked with providing assistance to Aetna Medicaid members in managing their accounts
- This includes aiding members in locating suitable healthcare providers, confirming eligibility, reviewing claims and prior authorizations, processing case management referrals, offering benefits advisory services, updating demographic information, facilitating the issuance of new member ID cards, and addressing any other inquiries or needs that members may have.
- Client service & relationship building.
- Case Management
Customer Service Representative
Teleperformance
Shreveport, LA
02.2017 - 05.2020
- Assist customers with questions about insurance account, find providers, set up transportation etc, review prescription denials, claims, etc.
Education
Bachelor's degree in Criminal Justice -
University of Louisiana at Monroe
05.2024
Certificate in Paralegal Studies -
Louisiana State University-Alexandria
03.2024
Skills
- Computer Literacy
- Time Management
- Microsoft Office
- Case Management
- Legal case management
- Document management systems
- Data entry
- Transcription
- Calendar Management
- Data Management
- Advanced word processing
- Attention to detail
- Litigation Support
- Civil Law
- Client service and support
- Criminal Law
- Contract Review
- File Organization
- Legal writing
- Legal Research
Affiliations
National Society of Leadership & Scholars
Timeline
Member Service Representative
Aetna, a CVS Health Company
04.2022 - Current
Customer Service Representative
Teleperformance
02.2017 - 05.2020
Bachelor's degree in Criminal Justice -
University of Louisiana at Monroe
Certificate in Paralegal Studies -
Louisiana State University-Alexandria