Jyleel Lowther
Virginia Beach,VA
Summary
Experienced and results-driven professional with a strong track record in improving member satisfaction and addressing concerns promptly. Proficient in managing member inquiries and efficiently resolving issues to ensure an optimal customer experience. Skilled in effective communication and problem-solving, contributing to the achievement of team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Service Representative
Planet Fitness
Virginia Beach, VA
03.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their physical wellbeing.
Administrator
Reese Family Services
Newport News, VA
06.2022 - Current
- Updated internal databases regularly for streamlined document management.
- Assigned tasks efficiently, ensuring quality standards.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
DoorDash Delivery Driver
Doordash
Virginia Beach, VA
06.2021 - 02.2022
- Delivered products in a timely and courteous manner
- Drove commercial routes
- Consistently completed on-time deliveries
- Followed safety rules to keep clean driving record with no accidents or incidents
- Utilized GPS to optimize routes and continuously meet estimated delivery times
- Communicated with customers to keep them up to date with their order
Education
Cybersecurity - Information Technology
ECPI University
Virginia Beach, VAAssociate's degree - Communications
Tidewater Community College
Virginia Beach, VA05.2023
High school diploma or GED - undefined
Lake Taylor High School
Norfolk, VA06.2019
Skills
- Cash handling
- Customer service
- Computer literacy
- Computer skills
- Complaint handling
- Customer support
- Microsoft powerapps
- Microsoft dynamics 365
- Microsoft teams
- Basic cybersecurity
- Cybersecurity
- Cybersecurity practices
Certification
Driver's License
Timeline
Member Service Representative
Planet Fitness
03.2023 - Current
Administrator
Reese Family Services
06.2022 - Current
DoorDash Delivery Driver
Doordash
06.2021 - 02.2022
High school diploma or GED - undefined
Lake Taylor High School
Cybersecurity - Information Technology
ECPI University
Associate's degree - Communications
Tidewater Community College