Kayla-Tiffany Exius
Miami
Summary
Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety through 4 years of aviation experience.
Guest Services professional with background in delivering exceptional customer experiences in hospitality environments. Skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Known for strong team collaboration, adaptability, and consistently achieving results. Proficient in handling guest inquiries, managing reservations, and ensuring smooth operations. Reliable, flexible, and focused on enhancing guest services and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Ramp Service Agent Lead
Spirit Airlines Inc.
04.2021 - Current
- Participated in ongoing training programs to stay current on industry regulations and best practices.
- Maintained a fast-paced, physically demanding role requiring precision, teamwork, and adherence to strict safety protocols
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
Guest Service Representative
MLSBC Cruises
05.2018 - 04.2020
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Assisting passengers with embarkation and debarkation procedures with proper documents for immigration and customs.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Education
Associates - Health Science
Broward College
Pembroke Pines, Fl05-2026
Bachelor of Science - Health and Exercise Science
Bethune Cookman University
Daytona beach, Fl01.2018
High School Diploma - Medical Magnet Program
Miami Northwestern High School
Miami, Fl01.2017
Skills
- Problem-solving
- Team leadership
- Time management in fast paced settings
- Attention to detail
- Problem-solving abilities
- Critical thinking
- Customer service
- Organizational skills
Certification
- CPCT/A - Patient Care Technician/Assistant
- CPR/BLS Certified
Timeline
Ramp Service Agent Lead
Spirit Airlines Inc.
04.2021 - Current
Guest Service Representative
MLSBC Cruises
05.2018 - 04.2020
Bachelor of Science - Health and Exercise Science
Bethune Cookman University
Associates - Health Science
Broward College
High School Diploma - Medical Magnet Program
Miami Northwestern High School
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