Kayla Torres
Mercedes,TX
Summary
Recent graduate with a background in criminal justice and practical experience working with clients who were victims of domestic abuse during an internship. demonstrates excellent problem-solving, collaboration, and time management abilities. Dedicated job seeker looking to advance my career and improve my professional abilities.
Overview
2
2
years of professional experience
Work History
Client Services Specialist
Family Violence Prevention Services
09.2023 - 07.2024
- Quality assured time sheets and mileage along with presentation forms
- imputed data entry information for interns
- Generated City of San Antonio monthly "Alice" reports
- Audited confidential cliental system called "ALICE" inputted activities and client files
- Assisting program Director and Team Lead as needed and requested
- Collaborated with cross-functional teams to develop tailored solutions that met specific client needs.
- Maintained accurate records of all client interactions, ensuring timely follow-ups and consistent communication.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Intern
Family Violence Prevention Services
08.2023 - 09.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Crewmember
Raising Canes
01.2022 - 08.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Bachelor of Arts - Criminal Justice
The University of Texas At San Antonio
San Antonio, TX12.2023
Associate of Arts - Criminal Justice
South Texas College
Mcallen, TX05.2021
Skills
- Client Relationship Building
- Client Retention Strategies
- Customer Support
- Call center experience
- Basic software knowledge(excel,microsoft word, powerpoint)
- data base management
- problem solving abilities
- ability to work under pressure
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Client Services Specialist
Family Violence Prevention Services
09.2023 - 07.2024
Intern
Family Violence Prevention Services
08.2023 - 09.2023
Crewmember
Raising Canes
01.2022 - 08.2023
Bachelor of Arts - Criminal Justice
The University of Texas At San Antonio
Associate of Arts - Criminal Justice
South Texas College
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