Kayla Towell
Rockwall,TX
Summary
Motivated by a passion for success and a commitment to excellence, I've consistently achieved goals by aligning my performance with a clear vision and dedication to growth. As a collaborative team player, I understand the importance of synergy and collective success. With a strong foundation in sales and a focus on fostering genuine connections, I am eager to leverage my skills and mindset to make a meaningful impact in my next role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Internet Director
Norm Reeves Subaru
05.2023 - 04.2024
- Customer Relationship Management (CRM): Utilize CRM software to track and manage customer interactions, follow-up activities, and sales opportunities
- Provide exceptional customer service to online inquiries and ensure timely responses to customer inquiries.
- Performance Analysis: Monitor key performance indicators (KPIs) related to online sales and marketing activities
- Analyze data and metrics to identify areas for improvement and implement strategies to optimize performance.
- Cross-Functional Collaboration: Collaborate with other departments, including sales, marketing, and finance, to ensure alignment of online initiatives with overall business objectives
- Communicate effectively with team members to coordinate efforts and drive results.
- Online Sales Strategy: Develop and implement strategic plans to drive online sales growth and achieve revenue targets
- Identify emerging trends and opportunities in the digital automotive marketplace.
- Captured a 3% increase in Internet Closing rates, as well as maintained and monitored CSI, and Love Encore Delivery
Sales Manager / Internet Sales Director
Randall Noe Subaru
11.2012 - 02.2021
- Spearheaded sales initiatives, consistently achieving monthly targets.
- Led a dynamic sales team of professionals, providing mentorship, training, and performance evaluations to drive individual and collective success.
- Developed and implemented innovative sales strategies, leveraging market trends and customer insights to enhance dealership profitability.
- Fostered strong relationships with Subaru corporate, ensuring alignment with brand objectives and maximizing dealership support and resources.
- Orchestrated comprehensive sales training programs, enhancing product knowledge and customer engagement skills among staff, resulting in improved customer satisfaction and retention rates.
- Utilized CRM tools to analyze sales data, identify opportunities, and forecast future trends, informing strategic decision-making processes.
- Cultivated a customer-centric environment, prioritizing exceptional service and personalized solutions to drive customer loyalty and repeat business.
Education
Forney High School
Forney, TX06.2011
Skills
- Customer Service
- Team Leader
- Attention to detail
- Time management
- Sales Management
- Business Development
- CRM Software
- Relationship Management
- Negotiation
- Microsoft Office
- Account management
- Organizational skills
- Lead generation
- Communication skills
- Retail sales
Certification
- Driver's License
Timeline
Internet Director
Norm Reeves Subaru
05.2023 - 04.2024
Sales Manager / Internet Sales Director
Randall Noe Subaru
11.2012 - 02.2021
Forney High School
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