KAYLA TRAINOR
Charlotte
Summary
Leasing Consultant with a strong history at Northwood Ravin, achieving occupancy rates of 92%. Expertise in tenant screening and conflict resolution, fostering robust tenant relationships. Proficient in Yardi 7S for efficient property management. Dedicated to providing exceptional service and achieving results in competitive environments.
Overview
4
4
years of professional experience
Work History
Leasing Consultant
Kettler Management
Charlotte
07.2024 - Current
- Facilitated property tours for prospective tenants to showcase available units.
- Managed lease applications and processed tenant screenings for approval.
- Coordinated move-in and move-out procedures to ensure smooth transitions.
- Provided excellent customer service to enhance tenant experience and retention.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
Leasing Consultant
Northwood Ravin
Charlotte
12.2023 - 07.2024
- Helped in increasing occupancy from high 80 percentile to a projected occupancy of 92% in a month.
- Handled resident conflicts and concerns through effective communication and problem-solving skills.
- Formulated monthly marketing spreadsheets portraying resident events created and outreach marketing.
- Generated reports of numbers and projected occupancy to send over to owner and leaders that exemplified statistics of how the team performed.
Leasing Consultant
Camden Property Trust
Charlotte
06.2022 - 12.2023
- Assisted in resident account delinquency by all forms of follow up contact and deposited checks to accounts in delinquent standing.
- Trained new teammates on software and guided them on policies and procedures.
- Oversaw and leased three apartment properties in South End through a work reimagine setup(semi remote).
- Provided on-site and virtual tours emphasizing property amenities and location.
Leasing Consultant
Olympus Property/Livcor
Charlotte
12.2021 - 06.2022
- Navigated through new owner takeover and systems.
- Reported leasing activity daily to regional manager and ownership.
- Managed both the rental side and helped with the HOA side of the property while undergoing renovations.
Leasing Consultant
Lincoln Properties
Charlotte
07.2021 - 12.2021
- Accepting payments, security deposits and other applicable fees.
- Cross leased a Lease up townhome community.
- Screening prospective tenants to ensure they meet they meet eligibility requirements.
Education
High School Diploma -
Wellington High School
Wellington, FL05-2012
Skills
- Microsoft Office Suite
- Property management
- Tenant screening and onboarding
- Customer relationship management
- Conflict resolution strategies
- Problem solving techniques
- Effective communication skills
- Time management proficiency
- Attention to detail
- Yardi 7S expertise
- Entrata software knowledge
- LRO revenue management
- Yieldstar optimization
- Onesite platform experience
- Knock CRM utilization
- Funnel management strategies
- Skype and Zoom proficiency
- Social media marketing (Instagram)
- Background checks (First Advantage)
- Graphic design (Canva)
- Building Link expertise
References
- Samantha Nesbitt, Camden Property Trust, (404) 422-8701
- Harmoni Cooper, Camden Property Trust, (704) 819-6714
- Caitlin Foster, Northwood Ravin, (434) 420-1417
- Carissa Campbell, Lincoln Property Trust, (916) 865-7435
Personal Information
Title: LEASING CONSULTANT
Timeline
Leasing Consultant
Kettler Management
07.2024 - Current
Leasing Consultant
Northwood Ravin
12.2023 - 07.2024
Leasing Consultant
Camden Property Trust
06.2022 - 12.2023
Leasing Consultant
Olympus Property/Livcor
12.2021 - 06.2022
Leasing Consultant
Lincoln Properties
07.2021 - 12.2021
High School Diploma -
Wellington High School