Kayla Trent
Fort Valley,VA
Summary
Dynamic kennel manager with a proven track record at Sevenbends Veterinary Hospital, enhancing animal care standards and streamlining operations. Skilled in staff management and customer service, I implemented efficient scheduling and training programs, resulting in improved workflow and increased client satisfaction. Passionate about animal welfare and committed to fostering a collaborative team environment. Also, have some experience with answering phones and with some veterinary assistant duties.
Overview
13
13
years of professional experience
Work History
Kennel Manager
Sevenbends Veterinary Hospital
11.2016 - Current
- Supervised daily operations of kennel facility, ensuring safety and well-being of all animals.
- Managed scheduling for staff and veterinary appointments to optimize workflow efficiency.
- Developed training programs for new employees on animal care and facility procedures.
- Implemented inventory management system for supplies, reducing waste and improving cost-effectiveness.
- Led team meetings to discuss operational improvements, fostering a collaborative work environment.
- Evaluated employee performance regularly, providing feedback for professional growth and development.
- Conducted facility tours for potential clients, showcasing the high-quality services provided at the kennel.
- Ensured cleanliness of facilities by establishing a rigorous cleaning schedule, improving overall hygiene levels.
- Managed inventory to ensure adequate supplies, effectively reducing costs and waste.
- Streamlined record keeping for better tracking of daily activities and animal health data.
- Oversaw care, grooming and medication of pets during temporary kennel stays.
- Improved kennel operations by implementing efficient scheduling and staff management strategies.
- Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
- Oversaw hiring processes for new staff members, ensuring a well-equipped team that maintained high standards of care.
- Enhanced animal care standards through regular monitoring and updating of health protocols.
- Led team meetings to discuss updates, provide training, and address any concerns or issues within the facility.
- Cared for animals for several nights during owner absences.
- Collaborated with veterinarians to ensure proper medical care for all animals under the facility''s care.
- Provided excellent customer service by addressing client inquiries promptly and professionally.
- Established emergency protocols for handling unforeseen situations involving animals or staff members efficiently.
- Developed strong relationships with clients, resulting in increased customer satisfaction and repeat business.
Professional Dog Bather
Dominique's Grooming Boutique
08.2012 - Current
- Ensured high standards of cleanliness and hygiene for all breeds during bathing sessions.
- Utilized specialized grooming tools to effectively bathe, dry, and prepare dogs for styling.
- Trained junior staff on proper bathing techniques and safety protocols within grooming environment.
- Streamlined bathing process to improve efficiency and reduce wait times for clients.
- Monitored dogs' behavior during grooming to ensure comfort and safety throughout the experience.
- Provided exceptional customer service by actively listening to client concerns and addressing their pet''s specific needs during the bathing process.
Education
Vet Assistant Certification - Vet Assistant
Massanutten Technical Center
Harrisonburg, VA05-2012
High School Diploma -
Central High School
Woodstock, VA06-2010
Skills
- Animal care expertise
- Pet grooming techniques
- Safety procedures
- Animal behavior
- Sanitation protocols
- Infection control
- Staff management
- Care management
- Staff scheduling
- Nutrition management
- Medical monitoring
- Veterinary care
- Employee monitoring
- Kennel recordkeeping
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
Timeline
Kennel Manager
Sevenbends Veterinary Hospital
11.2016 - Current
Professional Dog Bather
Dominique's Grooming Boutique
08.2012 - Current
Vet Assistant Certification - Vet Assistant
Massanutten Technical Center
High School Diploma -
Central High School