Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayla Urrutia

Porterville,CA

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Receptionist

Trevor Steidley, O.D.
08.2019 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in patients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Confirmed appointments, communicated with patients, and updated patient records.

Cashier

99 Cents Only
02.2018 - 08.2019
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Restocked and organized merchandise in front lanes.
  • Tallied cash drawer at beginning and end of each work shift.

Education

High School Diploma -

Monache High School
Porterville, CA
05.2014

Skills

  • File Management
  • Scheduling
  • Mail Handling
  • Organization Skills
  • Scheduling Appointments
  • Office Equipment Operation
  • Multitasking Abilities
  • Typing Speed
  • Attention to Detail
  • Microsoft Office

Certification

Typing Certificate

Timeline

Receptionist

Trevor Steidley, O.D.
08.2019 - Current

Cashier

99 Cents Only
02.2018 - 08.2019

High School Diploma -

Monache High School

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Kayla Urrutia