Kayla Vaca
Universal City
Summary
Dynamic leader with proven expertise in staff training and supervision, honed at Chuy's Tex-Mex and beyond. Excelled in enhancing customer loyalty through attentive service and strong communication, while adeptly managing inventory and cash handling. Achieved notable sales increases by leveraging POS system proficiency and a keen focus on cost control.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Head Bartender
Chuy's Tex-Mex
14855 I-35 N, Selma, TX 78154
05.2017 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Closed out cash register and prepared cashier report at close of business.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
Server Shift Leader
Retama Park
1 Retama Pkwy, Selma, TX 78154
06.2012 - Current
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Explained menu items and suggested appropriate options for food allergy concerns.
Head Bartender
Beer Goggles
12702 Toepperwein Rd, Live Oak, TX 78233
09.2023 - 12.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Trained 4 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Sales Assistant
Target
8234 Agora Pkwy, Selma, TX 78154
03.2016 - 08.2017
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Met and exceeded sales targets consistently, contributing to overall team success.
Education
No Degree - Teaching English As A Second Language
Texas State University
San Marcos, TXBachelor of Arts - Psychology
The University of Texas At San Antonio
San Antonio, TX05-2025
Associate of Arts - Elementary School Teaching
San Antonio College
San Antonio, TX05-2018
Skills
- Staff training and supervision
- Attentive service
- Cash handling expertise
- Taking inventory
- POS system proficiency
- Strong communication skills
- Social media marketing
- Cost control
- Sanitation
Accomplishments
- Improved team productivity with morale-boosting incentives.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Professional Bartender's Certificate – ABC Bartending Schools.
- Food Handler's Card or Permit - Various State Health Departments.
- ServSafe Alcohol - National Restaurant Association.
Timeline
Head Bartender
Beer Goggles
09.2023 - 12.2024
Head Bartender
Chuy's Tex-Mex
05.2017 - Current
Sales Assistant
Target
03.2016 - 08.2017
Server Shift Leader
Retama Park
06.2012 - Current
No Degree - Teaching English As A Second Language
Texas State University
Bachelor of Arts - Psychology
The University of Texas At San Antonio
Associate of Arts - Elementary School Teaching
San Antonio College