Kayla Ventline
Kinde,Michigan
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Dispatcher
Ricks AMT
Port Austin, MI
03.2025 - Current
- Coordinated logistics and routing for non emergency medical services to ensure timely response.
- Responded promptly to incoming calls, assessing priority levels for appropriate resource deployment.
- Utilized mapping software to optimize routes and minimize delays during high-demand situations.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely response times.
Medical Assistant/Office Medical Biller
Lake Huron Ob/GYN
Bad Axe, MI
09.2019 - 11.2020
- Assisted in patient intake processes, ensuring accurate information collection and data entry.
- Prepared examination rooms by sterilizing instruments and organizing medical supplies for efficiency.
- Supported physicians during patient examinations, facilitating communication and documentation of findings.
- Scheduled patient appointments, optimizing clinic workflow and enhancing patient satisfaction through timely service.
- Monitored vital signs and recorded results, contributing to comprehensive patient assessments and care continuity.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Dental Receptionist
Great Lakes Bay Health Centers
Bad Axe, MI
09.2018 - 10.2019
- Managed patient scheduling and appointment confirmations to optimize daily operations.
- Facilitated effective communication between dental staff and patients for improved service delivery.
- Assisted with insurance verification and patient billing inquiries, ensuring accurate account management.
- Maintained patient records in electronic health record systems, ensuring data integrity and confidentiality.
- Streamlined check-in processes, reducing patient wait times through efficient workflow management.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Office Manager
Healthquest Of Bad Axe
Bad Axe, MI
09.2016 - 09.2018
- Managed daily office operations, ensuring seamless workflow and effective communication among staff.
- Developed and implemented office policies to enhance efficiency and support organizational goals.
- Coordinated scheduling and logistics for meetings, optimizing resource allocation and time management.
- Oversaw inventory management, tracking supplies to reduce costs and maintain operational readiness.
- Trained new employees on office procedures, fostering a collaborative work environment and knowledge sharing.
- Streamlined document management systems, improving accessibility and organization of critical files.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Medical Assistant
Huron Medical Center
Bad Axe, MI
01.2016 - 08.2016
- Assisted with patient intake, ensuring accurate medical history documentation.
- Administered immunizations and medications under physician supervision, following safety protocols.
- Coordinated scheduling for patient appointments, optimizing clinic workflow and reducing wait times.
- Educated patients on medication management and treatment plans, enhancing adherence and understanding.
- Maintained electronic health records with precision, ensuring compliance with healthcare regulations.
- Collaborated with healthcare teams to streamline processes, improving overall patient care efficiency.
- Monitored vital signs and performed basic diagnostic tests, providing critical information for physicians.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Education
Bachelor of Science - Health Care Administration
Kaplan University
Florida06-2015
Associate of Science - Medical Assisting
Kaplan University
Florida05-2013
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Schedule management
Timeline
Dispatcher
Ricks AMT
03.2025 - Current
Medical Assistant/Office Medical Biller
Lake Huron Ob/GYN
09.2019 - 11.2020
Dental Receptionist
Great Lakes Bay Health Centers
09.2018 - 10.2019
Office Manager
Healthquest Of Bad Axe
09.2016 - 09.2018
Medical Assistant
Huron Medical Center
01.2016 - 08.2016
Bachelor of Science - Health Care Administration
Kaplan University
Associate of Science - Medical Assisting
Kaplan University