Kayla Wallace
Casa Grande,AZ
Summary
Proactive and detail-oriented professional with a background in healthcare and customer service, including a notable position at Foot And Ankle Clinics of Arizona. Excelled in patient check-in, HIPAA compliance, and managing high-stress situations, enhancing patient satisfaction and loyalty. Demonstrates initiative-taking and effective communication, contributing to team success and operational efficiency.
Overview
7
7
years of professional experience
Work History
Medical Assistant/Receptionist
Foot And Ankle Clinics of Arizona
Gilbert, AZ
11.2022 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Customer Service Representative
24-7 In Touch
Mesa, AZ
05.2021 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Bank Teller
Pinal County Federal Credit Union
Casa Grande, AZ
04.2020 - 05.2021
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Barista
Starbucks
Casa Grande, AZ
04.2018 - 04.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Controlled line and crowd with quick, efficient service.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Associate Degree in Nursing - Nursing
Carrington College
Mesa, AZ10-2026
High School Diploma -
Penn Foster
Casa Grande, AZ05-2023
Skills
- Medical office procedures
- Initiative-taking
- Healthcare industry
- Patient check-in and check-out
- Medical receptionist experience
- HIPAA compliance
Timeline
Medical Assistant/Receptionist
Foot And Ankle Clinics of Arizona
11.2022 - Current
Customer Service Representative
24-7 In Touch
05.2021 - 11.2022
Bank Teller
Pinal County Federal Credit Union
04.2020 - 05.2021
Barista
Starbucks
04.2018 - 04.2020
Associate Degree in Nursing - Nursing
Carrington College
High School Diploma -
Penn Foster