Kayla Whelan
Leonardo,NJ
Summary
Detail-oriented team player with strong social and problem solving skills. Seeking an internship position that offers professional challenges and experience with utilizing interpersonal skills. Ability to handle multiple projects simultaneously with a high degree of accuracy .
Overview
3
3
years of professional experience
Work History
Server
Beijing Bistro
05.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Communicated effectively with back and front of house workers to provide ample service.
Barista
Coffee Corral
04.2021 - 06.2023
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Used POS system to accurately enter orders and process payments.
Dog Daycare Attendant
Dogtopia
02.2021 - 08.2021
- Gave animals proper attention to promote secure environment in owner's absence.
- Kept dogs active throughout the day with walks and rigorous play activities.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Checked dogs in and out of daycare and communicated with owner's to ensure safety of all dogs in the daycare.
- Maintained cleanliness by disinfecting contaminated surfaces like the floor, play equipment, bowls, and cages.
- Washed and brushed animals to maintain good grooming standards.
- Learned and implemented ways to avoid or stop aggressive behavior in a way that kept both people and the dogs safe.
Retail Associate
Plato's Closet
05.2020 - 03.2021
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Managed and organized inventory while restocking items on the sales floor.
- Inspected and purchased customers donations based on condition, brand, and sales trends and priced accordingly.
- Updated social media pages to boost customer transactions.
Education
Public Communication
University of Vermont
Burlington, VTAssociate of Arts - Communications And Media Studies
Montclair State University
Montclair, NJ12.2025
Skills
- Corrective Actions
- Greeting and Seating Guests
- Specials Promotion
- Conflict and Complaint Resolution
- Customer Service and Rapport
- Menu Memorization
- Menu Presentation
- Adaptable and Flexible
Timeline
Server
Beijing Bistro
05.2022 - Current
Barista
Coffee Corral
04.2021 - 06.2023
Dog Daycare Attendant
Dogtopia
02.2021 - 08.2021
Retail Associate
Plato's Closet
05.2020 - 03.2021
Public Communication
University of Vermont
Associate of Arts - Communications And Media Studies
Montclair State University
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